Director of Support Services

HSO; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Comprehensive benefits

Flexible hybrid work

Job summary

HSO Hong Kong is seeking an experienced Senior Dynamics 365 Finance & Operations Consultant to lead enterprise ERP implementations for clients across various industries. You will work with multinational clients on complex digital transformation initiatives and collaborate with a global team of Microsoft experts.

The role focuses on leading global support for Dynamics 365 Finance & Operations and Business Central, with an emphasis on continuous improvement, knowledge sharing, and delivering

Qualifications

• Enterprise IT support leadership experience.
• ITIL certification preferred.
• Fluency in English is required; Cantonese and/or Mandarin proficiency is highly preferred.

Responsibilities

• Manage support organization
• SLA performance
• Knowledge management
• Team leadership
• Process improvement
• Customer communications
• Support quality assurance

Skills

Leadership

ITIL knowledge

Fluency in English

Education

ITIL certification

Job description

HSO is a leading global Microsoft Solutions Partner specializing in Business Applications, Azure, Data & AI, and Digital Transformation. With more than 2,500 professionals across over 30 countries, we help organizations transform their businesses through innovative Microsoft technologies.

As part of our continued growth in Asia, HSO Hong Kong is seeking an experienced Senior Dynamics 365 Finance & Operations Consultant to lead enterprise ERP implementations for clients across a variety of industries. This role offers the opportunity to work with multinational organizations on complex digital transformation initiatives while collaborating with an experienced global consulting team.

About the Role

Lead global support operations for Microsoft Dynamics 365 Finance And Operations and Business Central, and related cloud solutions.

Key Responsibilities

• Manage support organization
• SLA performance
• Knowledge management
• Team leadership
• Process improvement
• Customer communications
• Support quality assurance

Qualifications

• Enterprise IT support leadership
• ITIL certification preferred
• Fluency in English is required; Cantonese and/or Mandarin proficiency is highly preferred.

Why Join HSO?

• Work for one of Microsoft's leading global Solutions Partners.
• Lead high-impact digital transformation projects for enterprise clients across Asia.
• Collaborate with a global network of Microsoft experts and industry specialists.
• Access continuous professional development, Microsoft certifications, and career advancement opportunities.
• Competitive salary, performance incentives, comprehensive benefits, and flexible hybrid working arrangements.
• Be part of an inclusive, collaborative, and innovation-driven culture.