Global Dynamics 365 Support Leader | Hybrid & Growth

HSO; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Comprehensive benefits

Flexible hybrid work

Job summary

HSO Hong Kong is seeking an experienced Senior Dynamics 365 Finance & Operations Consultant to lead enterprise ERP implementations for clients across various industries. You will work with multinational clients on complex digital transformation initiatives and collaborate with a global team of Microsoft experts.

The role focuses on leading global support for Dynamics 365 Finance & Operations and Business Central, with an emphasis on continuous improvement, knowledge sharing, and delivering

Qualifications

• Enterprise IT support leadership experience.
• ITIL certification preferred.
• Fluency in English is required; Cantonese and/or Mandarin proficiency is highly preferred.

Responsibilities

• Manage support organization
• SLA performance
• Knowledge management
• Team leadership
• Process improvement
• Customer communications
• Support quality assurance

Skills

Leadership

ITIL knowledge

Fluency in English

Education

ITIL certification

Job description

HSO Hong Kong is seeking an experienced Senior Dynamics 365 Finance & Operations Consultant to lead enterprise ERP implementations for clients across various industries. You will work with multinational clients on complex digital transformation initiatives and collaborate with a global team of Microsoft experts.

The role focuses on leading global support for Dynamics 365 Finance & Operations and Business Central, with an emphasis on continuous improvement, knowledge sharing, and delivering