Customer Services Officer - Citygate

SWIRE PROPERTIES LIMITED; Tung Chung; On-site; HKD 100,000 - 400,000; Full time

Job summary

A leading property developer in Hong Kong is seeking a Customer Services Officer for their Building Management Team. This role focuses on providing exceptional service to shoppers and tourists at Citygate Outlets. Ideal candidates will have 2+ years of experience in customer service, excellent communication skills, and fluency in both English and Chinese. Join a company recognized as a top employer in the property sector and contribute to a thriving community.

Benefits

Award-winning employer recognition

Diverse workforce

Inclusive workplace

Qualifications

• Minimum 2 years’ experience in customer service or hospitality.
• Preferably with shopping mall experience.
• Presentable and pleasant personality.

Responsibilities

• Offer quality customer services to shoppers and tourists.
• Handle inquiries and complaints at information counter.
• Provide support for loyalty programme.

Skills

Excellent communication skills

Customer relationship building

Fluent in Cantonese and Putonghua

Proactive personality

Education

HKDSE/ HKALE or above

Job description

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for ourPeople, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for a Customer Services Officer to join our Building Management Team at Citygate Outlets in Tung Chung. Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Offer quality customer services to shoppers and tourists at Citygate Outlets
• Handle inquiries and complaints at information counter
• Provide operation support for loyalty programme and participating in various promotional activities

REQUIREMENTS

• HKDSE/ HKALE or above
• Minimum 2 years’ relevant experience in customer service/ hospitality industry; Preferably with shopping mall experience
• Excellent communication and interpersonal skills
• Presentable, proactive and pleasant personality
• Build strong customer relationships and delivers customer-centric solutions
• Develop and deliver communications that convey a clear understanding of the unique needs of different audience
• Build partnerships and work collaboratively with others to meet shared objectives
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• 5-day work; Willing to work on roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Communicates Effectively
• Drives for Result
• Demonstrates Self-Awareness
• Learning Agility

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven\'t contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region\'s Personal Data (Privacy) Ordinance.