Customer Service Officer, INV Specialist

Standard Chartered; Hong Kong Island; On-site; HKD 300,000 - 400,000; Full time

Job summary

A banking institution in Hong Kong is seeking a Senior Customer Care Officer (Investment) to enhance customer service operations. The role involves managing inquiries via various channels, supporting new joiners, and ensuring high customer satisfaction. Candidates should possess 3 years of relevant experience and a valid HKSI license. This position is full-time and ideal for individuals with a customer-centric approach and the ability to multitask effectively.

Qualifications

• 3 years’ experience in contact center, preferably in financial services.
• Ability to work under pressure during peak hours.
• Valid Type 1 HKSI license required.

Responsibilities

• Handle banking, credit, and investment inquiries.
• Manage social media inbox.
• Train and coach new joiners.

Skills

Customer centric mindset

Fluent in Cantonese

Fluent in English

Ability to multi-task

Basic knowledge of Mac and OS

Education

Higher Diploma or above

Job description

Customer Service Officer, INV Specialist

1 day ago Be among the first 25 applicants

About Mox Bank
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create: Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration…it’s all up for us to define together.

Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Job Summary
We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations department!

Key Responsibilities

• Handling all kinds of banking, credit, investment enquiries via phone, chat and email channels.
• Handling social media inbox.
• Handle escalation cases with investigation done.
• Support training, coaching and share the best practice to new joiners.
• Feedback and provide solutions to increase the efficiency within CS team.
• Escalate ad hoc incidents and propose appropriate actions to the management team.
• Tasks will be assigned per the business needs.

Skills And Experience

• Higher Diploma or above.
• 3 years’ experience in contact center, preferably gained in the financial services industry & chat team.
• Knowledge of the major retail banking products, especially unsecured lending & investment.
• Possess customer centric and positive mindset with a can-do attitude.
• Native in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders.
• Good at written Chinese and English.
• Willing to work hands-on under a lean organization structure.
• Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.
• Basic knowledge of using Mac and OS, and the latest office cloud applications.
• Must need to hold a valid Type 1 HKSI license.
• Will consider as Customer Care Officer (INV) with less experience.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Other

Industries Banking