Customer Service Manager, CRD

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Industrial and Commercial Bank of China (Asia) Limited (ICBC (Asia)) is hiring for a Banking Operations professional in Hong Kong to support daily operations in the branch network. The role covers account openings, AML checks, deposits, remittance and other transactional services, with emphasis on accuracy and compliance.

Applicants should have a Higher Diploma or above and experience in banking operations or frontline customer service, with good English and Chinese communication, and the

Qualifications

• Good business sense and excellent communication and interpersonal skills.
• Mature, self-driven and able to work under pressure.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank's customer products, if any, to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Skills

Communication skills

Interpersonal skills

Business sense

Education

Higher Diploma or above

Tools

MS Office

Job description

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking
• Coordinate and track internal business reporting of the business unit
• Cross-sell bank's customer products, ifany, to potential customers
• Act as coordinator for the Department to liaise with customers and other departments in daily operations
• Perform ad-hoc tasks as assigned

Job Requirements

• Higher Diploma level or above
• Relevant working experience in banking operations: loans administration/deposits/account opening/e-banking services and etc; preferably with front-line or customer service /bills operation experience
• Good business sense, excellent communication and interpersonal skills
• Mature and self-driven
• Self-motivated, independent and able to work under pressure
• Conversant in MS Office Applications
• Good command of both written and spoken English and Chinese