Customer Onboarding Agent

Uber (Asia) Limited; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Uber (Asia) Limited is seeking an Onboarding Agent in Hong Kong to conduct outbound virtual calls and guide users through account setup and activation.

The role involves high-volume warm calls to drivers and riders, meeting daily targets, and ensuring smooth app installation and document submission. A 1–2 year CS/ telesales background is preferred, with CRM and mobile app familiarity, and weekend shift availability.

Qualifications

• 1–2 years in Customer Service, Telesales, or Contact Center roles preferred.
• Experience with cold calling or warm lead pitching is highly preferred.
• Comfortable navigating CRM systems and mobile apps (iOS/Android).

Responsibilities

• Conduct outbound calls to drivers and riders to pitch Uber benefits.
• Meet and exceed daily/weekly call targets and metrics.
• Walk users through app installation, document submission, and account activation.
• Accurately log call outcomes, user feedback, and lead status in the CRM.

Skills

Customer service

Telesales

Contact center

Cold calling

CRM platforms

Tools

CRM systems

Job description

As an Onboarding Agent, you will be the primary voice of this project. You will conduct outbound virtual calls to users, pitch the benefits of Uber, and assist them step-by-step through the account setup and activation process.

Key responsibilities

Conduct high-volume warm calls to drivers and riders to effectively pitch the advantages of Uber

Meet and exceed daily/weekly call targets, conversion rates, and call quality metrics

Walk users through the Uber app installation, document submission, and account troubleshooting

Accurately log call outcomes, user feedback, and lead status in the CRM system

About you

1–2 years in Customer Service (CS), Telesales, or Contact Center roles is preferred

Experience with cold calling or warm lead pitching is highly preferred

Comfortable navigating digital platforms, CRM systems, and mobile applications (iOS/Android)

Target-oriented mindset with the ability to handle objections persuasively and work under pressure

Excellent verbal and written communication skills with a persuasive phone demeanor

Willingness to work on rotating shift schedules, including weekends/public holidays if required

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• What is your highest level of education?
• How would you rate your English language skills?