Customer Experience Stylist

COS; Hong Kong; On-site; HKD 144,000 - 216,000; Full time

Benefits offered by this job

Employee discount

Clothing allowance

Quarterly incentive bonus

Job summary

COS is seeking a Sales Advisor in Hong Kong to greet customers and deliver high-quality service. You will assist at the cash desk, fitting rooms, and shop floor, process deliveries, replenish stock, and merchandise garments.

Your friendly, proactive approach helps create memorable shopping experiences while you learn and grow with the team. Previous customer service experience is nice but not mandatory; a genuine interest in fashion and trends will help you connect with customers and contribute

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others' ideas and opinions
• You're honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You're willing to learn and adapt
• You're collaborative, inclusive and supportive of others

Responsibilities

• Greet customers and deliver high-level service throughout their shopping journey
• Assist at the cash desk and support in fitting rooms and on the shop floor
• Process deliveries and replenishment to keep stock fresh and visible
• Merchandise the latest garments and maintain attractive product presentation
• Collaborate with team to create welcoming, inspired shopping experiences
• Provide genuine assistance and proactive service to uplift customers' experience

Skills

Customer-focused

Proactive

Curious

Communication

Teamwork

Job description

COS is seeking a Sales Advisor in Hong Kong to greet customers and deliver high-quality service. You will assist at the cash desk, fitting rooms, and shop floor, process deliveries, replenish stock, and merchandise garments.

Your friendly, proactive approach helps create memorable shopping experiences while you learn and grow with the team. Previous customer service experience is nice but not mandatory; a genuine interest in fashion and trends will help you connect with customers and contribute