Customer Digital Experience Specialist

AUTO POWER MOTORS LIMITED; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

AUTO POWER MOTORS LIMITED is recruiting for a customer service role based in Hong Kong. You will interact with customers on digital platforms, introduce brands and products, and provide high quality service to meet KPIs.

The position requires strong communication skills and a customer‑oriented mindset in a fast-paced environment. You will work closely with CRM, Marketing, Sales and Aftersales teams, develop sales tools, and conduct market research on e‑commerce trends to drive improvements.

Qualifications

• Diploma holder or above in Business / Hospitality related disciplines.
• At least 1 year of working experience; fresh graduates welcome if suitable.
• Excellent communication and interpersonal skills.
• Customer oriented, cheerful, self-motivated and outgoing personality.
• Proficient in MS Office and Chinese word processing.

Responsibilities

• Interact with customers and address their needs on digital platform in a professional manner.
• Introduce brands and products to customers and provide high quality customer services.
• Review customer journey and formulate strategy to uplift customer experience.
• Develop FAQ, product sales talk and sales tools to drive sales conversions and meet KPIs defined by the company.
• Conduct market research on latest trend of e-Commerce platforms and provide recommendations.
• Work closely with internal teams including CRM, Marketing, Sales and Aftersales.
• Perform other ad hoc duties as assigned.

Skills

Negotiation skills

Problem solving

Complaint handling

Communication skills

English/Mandarin/Cantonese

Education

Diploma or above in Business/Hospitality

Job description

Interact with customers and address their needs on digital platform in a professional manner

Introduce brands and products to customers as well as provide high quality customer services

Reviewand identify customer journey and formulate strategy to uplift customer experience

Develop FAQ, product sales talk and sales tools to drive sales conversions and meet the KPIs defined by the company

Conduct market research on latest trend of e-Commerce platforms and provide recommendations

Work closely with internal teams including CRM, Marketing, Sales and Aftersales

Perform other ad hoc duties as assigned

Together with integrity and passion, our ideal staff should meet the following requirements:

Diploma holder or above in Business / Hospitality related disciplines

At least 1 years of working experience, preferably in the service industry; fresh graduation is also welcomed if suitable

Professional negotiation skills, problem solving and complaint handling skills

Passionate in automotive industry with appetite to drive innovative ideas and changes in matrix environment

Customer oriented, cheerful, self-motivated and outgoing personality

Excellent communication and interpersonal skills, independent and able to work under pressure

Good command of spoken and written English, Mandarin and Cantonese

Proficient in MS Office and Chinese word processing

Working Location: Wan Chai / Tai Koo / Ping Shan / Kowloon Bay

All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.