Customer Care Specialist - Remote & Growth Path

Bowtie Life Insurance Company; Hong Kong; Remote; HKD 134,000 - 190,000; Full time

Benefits offered by this job

Work-from-home arrangement

Medical/dental coverage

Wellness programs

Professional development sponsorship

Job summary

Bowtie Life Insurance Company is seeking entry-level customer service talent to support a fast-growing team in Hong Kong. You will learn through a 2 to 3 month training program, handling customer queries via live chat, email, and WhatsApp while collaborating with cross-functional teams to deliver high-quality support.

You will be the voice of Bowtie, upholding fair and transparent client interactions, and you may progress to Senior Officer with more experience.

Qualifications

• Prior experience in insurance customer service is a strong plus.
• HKCEE/DSE or above.
• Good command of both spoken and written Cantonese, English, and Mandarin.
• Pleasant, mature, independent, and able to work under pressure.

Responsibilities

• Handle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner.
• Liaise and collaborate with other related business units to resolve customer queries.
• Actively share insurance domain knowledge & unbiased advice with customers (non-sales role)
• Provide daily support to the supervisor and participate in ad hoc projects.

Skills

Customer service

Communication

Cantonese

English

Mandarin

Education

HKCEE/DSE

Tools

Zendesk

Job description

Bowtie Life Insurance Company is seeking entry-level customer service talent to support a fast-growing team in Hong Kong. You will learn through a 2 to 3 month training program, handling customer queries via live chat, email, and WhatsApp while collaborating with cross-functional teams to deliver high-quality support.

You will be the voice of Bowtie, upholding fair and transparent client interactions, and you may progress to Senior Officer with more experience.