Business Control, Retail Banking(A111111)

ZA; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

ZA in Hong Kong is seeking a professional in Retail Banking Risk and Compliance Governance. The role requires a candidate with over 6 years of experience in operational risk and compliance within retail banking, encompassing responsibilities from policy development to audit liaison.

Key duties include developing operational manuals, monitoring compliance with regulatory policies, and facilitating cross-departmental collaborations to promote a robust compliance culture.

Qualifications

• Minimum of 6 years of relevant experience in retail banking operational risk, compliance, or internal audit.
• Excellent understanding of operational risks, regulatory requirements, and customer journeys in retail banking.
• Familiarity with AML, sanctions, KYC, FATCA/CRS and experience in implementation.

Responsibilities

• Develop policies and procedures for retail banking products.
• Conduct compliance reviews and monitor regulatory policies.
• Act as primary audit liaison for retail banking.

Skills

Retail banking operational risk

Compliance

Internal audit

Cross-departmental communication

Data analysis

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

1. Retail Banking Risk and Compliance Governance

• Develop and maintain policies, operational manuals, and standard procedures for retail banking products and businesses, covering account opening, deposits (current/savings, fixed/time), foreign exchange transactions, transfer payments (FPS, Swift, cross-border payment channels), funds, and other businesses.
• Conduct periodic reviews of retail banking processes, product features, and customer journeys to identify potential operational risks and compliance gaps; implement improvement measures.
• Monitor and interpret the latest regulatory policies/circulars in Hong Kong and the Greater Bay Area (e.g., from HKMA, SFC), ensuring timely updates and compliant implementation for retail banking activities.
• Assist in conducting compliance and risk assessments prior to the launch of new products and processes; provide improvement recommendations and drive their implementation.

2. Risk Monitoring & Quality Assurance

• Establish and execute Quality Assurance (QA) mechanisms for retail banking businesses, covering key areas such as account opening, fund transactions and cross-border payments.
• Ensure operational quality and customer experience through sample checks, process monitoring, and error analysis.
• Perform root cause analysis for customer complaints, operational errors, and unusual incidents; drive corrective actions to closure.
• Assist in driving the implementation of compliance requirements within business operations, including AML, sanctions screening, KYC/EDD, customer risk rating, and FATCA/CRS.

3. Internal & External Audit and Regulatory Liaison

• Act as the primary audit liaison for retail banking, coordinating responses to Internal Audit, compliance reviews, and external regulatory examinations.
• Prepare compliance reports, risk assessment materials, and documentation required for audits, ensuring completeness and accuracy.
• Follow up on audit and regulatory findings, driving responsible departments to implement corrective actions and achieve closure.
• Regularly report regulatory concerns, audit findings, and remediation progress to management to support risk decision‑making.

4. Cross‑departmental Collaboration & Compliance Culture Development

• Serve as the primary liaison between the retail banking business and the Second Line of Defense (Compliance, Risk Management), ensuring control requirements are clearly communicated and effectively implemented.
• Facilitate communication among business units, Internal Audit, Compliance, and Risk Management teams to ensure audit and compliance requirements are understood and executed.
• Promote the development of a risk and compliance culture within retail banking, enhancing the compliance awareness and execution capabilities of frontline teams.

Requirements

• Minimum of 6 years of relevant experience in retail banking operational risk, compliance, or internal audit, preferably with experience in audit liaison or regulatory interaction.
• In‑depth understanding of the operational risks, regulatory requirements, and customer journeys related to core retail banking businesses (account opening, deposits, foreign exchange, payments/transfers, funds, etc.).
• Familiarity with Hong Kong and international regulatory policies (e.g., AML, sanctions, KYC, FATCA/CRS) and hands‑on experience with their implementation.
• Excellent cross‑departmental communication, coordination, and documentation skills; ability to drive effective implementation of risk and compliance requirements within business teams.
• Experience in handling internal audits and external regulatory inspections; capable of independently preparing materials and driving issue remediation to closure.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint); strong data analysis and report writing skills.