Business Analyst (ServiceNow, 30-60K)

Swing Consulting Limited; Hong Kong; On-site; HKD 335,000 - 446,000; Full time

Benefits offered by this job

5-day work week

Salary 30–40K HKD monthly

Annual leave 10–20 days

Job summary

Swing Consulting Limited in Hong Kong is seeking a Business Analyst specialized in ServiceNow VR to analyse vulnerability response processes and translate requirements into actionable specifications. You will engage cross-functional teams, conduct gap analyses, and help define remediation workflows and ownership models.

You will also support SIT/UAT, drive CMDB readiness, and deliver training and documentation to Infrastructure, Service Desk and Application Support teams.

Qualifications

• Bachelor's degree in IT, Computer Science, Cybersecurity or related field.
• 2+ years as a Business Analyst, Process Consultant, or ServiceNow Specialist in enterprise environments.
• Hands-on experience implementing or optimizing ServiceNow Vulnerability Response (VR) or SecOps modules, supporting requirements gathering, process design, testing (SIT/UAT), and training.
• Strong background in ITSM, ITIL, and Cybersecurity frameworks, with CMDB and vulnerability management workflows.
• Excellent communication skills in Cantonese, English, and Mandarin.

Responsibilities

• Analyse and document existing ANZ ServiceNow VR processes, workflows and operating model.
• Engage with Service Desk, Infrastructure, Application Support, Cyber Security, and stakeholders to gather, analyse, and validate requirements.
• Translate business requirements into functional specifications and user stories for implementation by the ANZ ServiceNow team.
• Perform gap analysis between ANZ capabilities and Hong Kong requirements; identify process and configuration changes.
• Define and document vulnerability management processes: assignment rules, remediation workflows, escalation paths, reporting.
• Facilitate workshops with stakeholders to align on vulnerability ownership, assignment groups, and procedures.
• Support CMDB readiness activities and ensure data attributes are captured for vulnerability management.
• Develop SIT and UAT test scenarios, test cases, and test execution plans.
• Coordinate and execute SIT and UAT; analyse test results and track defects with technical teams.
• Support production readiness assessment and implementation sign-off activities; plan and deliver training sessions; develop user guides and training materials.

Skills

ServiceNow VR

Stakeholder workshops

ITIL knowledge

CMDB knowledge

Multilingual: EN/Cantonese/Mandarin

Education

BSc in IT/CS/Cybersecurity

Tools

ServiceNow

Job description

SW9036 |18 Aug 2026 Business Analyst (ServiceNow, 30-60K)

• Analyse and document the existing ANZ ServiceNow Vulnerability Response (VR) processes, workflows, and operating model.
• Engage with Service Desk, Infrastructure, Application Support, Cyber Security, and business stakeholders to gather, analyse, and validate requirements.
• Translate business requirements into functional specifications and user stories for implementation by the ANZ ServiceNow team.
• Perform gap analysis between ANZ capabilities and Hong Kong requirements, identifying process and configuration changes where necessary.
• Define and document vulnerability management processes, including assignment rules, remediation workflows, escalation paths, and reporting requirements.
• Facilitate workshops with stakeholders to align on vulnerability ownership, assignment groups, and operational procedures.
• Support CMDB readiness activities and ensure required data attributes are captured for vulnerability management.
• Develop SIT and UAT test scenarios, test cases, and test execution plans.
• Coordinate and execute System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Analyse test results, track defects, and work with technical teams to ensure timely resolution.
• Support production readiness assessment and implementation sign-off activities
• Plan and deliver training sessions for Infrastructure, Application Support, Service Desk teams.
• Develop user guides, process documentation, and training materials.
• Conduct knowledge transfer sessions.

• Bachelor’s degree in IT, Computer Science, Cybersecurity, Business, or a related field.
• 2+ years as a Business Analyst, Process Consultant, or ServiceNow Specialist in enterprise environments.
• Hands-on experience implementing or optimizing ServiceNow Vulnerability Response (VR) or SecOps modules, supporting requirements gathering, process design, testing (SIT/UAT), and training.
• Strong background in ITSM, ITIL, and Cybersecurity frameworks, with a solid understanding of CMDB and vulnerability management workflows.
• Strong problem-solving skills with the ability to lead stakeholder workshops and perform cross-regional gap analyses.
• Excellent communication skills in Cantonese, English, and Mandarin.
• Benefits:
• 5-day Work Week
• 30-40K Depends on Experience
• 10-20 Days Annual Leave