Binance Accelerator Program - AI Supportability Engineer

Binance; Hong Kong; On-site; HKD 313,725 - 470,588; Full time

Benefits offered by this job

Competitive salary

Company benefits

Work-from-home arrangement

Job summary

Binance in Hong Kong offers the Binance Accelerator Program aimed at university students and recent graduates interested in gaining experience in the Web3 space. This program allows you to work on relevant projects where you will set up dashboards, log user pain points, and propose product enhancements.

The ideal candidate has a major in CS, Data, or AI, and basic skills in scripting and SQL. Join Binance to shape the future of finance with the world's leading blockchain ecosystem and enjoy career growth opportunities.

Qualifications

• Current university students or recent graduates.
• Basic understanding of agents and skills.
• Experience with MLOps or related projects is a plus.

Responsibilities

• Set up dashboards and alerts; script repetitive ticket steps.
• Log user pain points weekly and propose product fixes.
• Build a lightweight agent like a Telegram bot.

Skills

Linux + scripting (Shell/Python)

Basic SQL

Improve user experience from support data

Education

CS/Data/AI or related major

Tools

K8s

CI/CD

Terraform

Job description

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance Accelerator Program

Binance Accelerator Program is a concise fixed-term program designed for Early Career Talent to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world’s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about BAP Program HERE

Who May Apply

Current university students and recent graduates

Responsibilities

• Set up dashboards/alerts; script repetitive ticket steps.
• Participate in RCAs; log user pain points weekly; propose product fixes.
• Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
• Optimize a small workflow in incident management tooling.

Must-have

• CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
• Write actionable runbooks.
• Improve user experience from support data.
• Basic understanding of agents and skills.

Nice-to-have

• K8s, CI/CD, Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain, function calling). TSM tool experience.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)