AVP, Cash Product Management (SME)

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking an experienced product manager to lead SME banking initiatives and the onboarding platform. You will drive end-to-end delivery of cash products, conduct market research, and develop differentiated banking solutions.

Collaborate across functions to launch go-to-market plans, monitor performance with analytics, and ensure regulatory compliance. With 5–10 years in banking, you are independent, proactive and customer-focused.

Qualifications

• Bachelor degree in Business Administration or other relevant disciplines.
• 5-10 years in banking, SME banking, product management or digital product management.
• Experience with senior stakeholder management in challenging environments.
• Independent worker able to multi-task under tight timelines.
• Driven and innovative, willing to challenge the status-quo in problem solving.
• Strong understanding of banking products and balancing benefits to bank and customers.
• Demonstrated ability to manage projects from concept to execution with focus on customer experience.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills for cross-functional work.
• Prior experience in product management – consumer or commercial products – and/or Cash or lending is a plus.

Responsibilities

• Develop and enhance the onboarding platform for SME customers to deliver optimal solutions.
• Drive end-to-end delivery and usage of cash products aligned to customer needs.
• Conduct market research to understand customer requirements, competitors, and industry trends.
• Develop and manage the roadmap and implementation timelines for differentiated banking solutions.
• Strategize go-to-market plans for successful product launches and monitor customer acceptance.
• Monitor product performance through analytics and customer feedback for data-driven improvements.
• Foster a culture of innovation within the team and explore new technologies/methodologies.
• Collaborate with internal stakeholders to ensure regulatory compliance and internal policies.
• Provide support to bank-wide development including core banking revamps and website revamps.

Skills

Stakeholder management

Multi-tasking

Analytical thinking

Problem solving

Communication

Collaboration

Cross-functional teamwork

Education

Bachelor degree

Job description

What you will be doing

• Develop and enhance the onboarding platform to provide optimal solutions for SME customers.

• Drive the end-to-end delivery and usage of cash products, ensuring alignment with customer needs.

• Conduct market research to understand customer requirements, competitor offerings, and industry trends, using insights to innovate and improve products and processes.

• Develop and manage the roadmap and implementation timelines for differentiated banking solutions.

• Strategize go-to-market plans to ensure successful product launches and monitor customer acceptance through tracking metrics.

• Monitor product performance through analytics and customer feedback, making data-driven decisions for continuous improvement.

• Foster a culture of innovation within the team, encouraging creative problem-solving and the exploration of new technologies and methodologies.

• Collaborate with internal stakeholders to ensure all products meet regulatory requirements and internal policies.

• Provide support to bank-wide development, including core banking revamp, banking website revamp, etc.

What are we looking for:

• Bachelor degree in Business Administration or other relevant disciplines.

• Minimum of 5 -10 years' working experience in banking, preferably in SME banking, product management and / or digital product management

• Experienced with senior stakeholder management, and for pushing through initiatives in a challenging environment

• Independent worker with an ability to multi-task under tight timelines

• Driven, willing to challenge the status-quo and be innovative in problem solving

• Strong understanding of banking products and balances between benefit to the bank and benefit to the customer

• Demonstrated ability to manage projects from concept to execution, with a focus on customer experience.

• Excellent analytical and problem-solving skills.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Prior experience in product management – consumer or commercial products – and/or Cash or lending experience. i.e. SME Credit or Commercial Banking Relationship Manager with Trade knowledge will be a plus

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## More Job Information

Job Function

銀行 · 金融服務 - 一般 · 其他

Employment Term

全職

Education

學士