Avaloq Core: Application Support & Automation Analyst

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

A financial services company in Hong Kong is looking for an application support professional with Avaloq experience. The ideal candidate should have a minimum of 1 year of working experience, preferably in the banking sector. Key responsibilities include monitoring user tickets, troubleshooting application issues, and contributing to process improvements. Familiarity with Java and understanding ITIL framework is preferred for this role. This is an opportunity to develop automation scripts and enhance documentation procedures.

Qualifications

• 1+ years of working experience, preferably in a banking environment.
• Hands-on experience with Avaloq.
• Strong understanding of the ITIL framework.

Responsibilities

• Monitor and respond to user tickets through ITSM tools.
• Troubleshoot and escalate unresolved alerts to appropriate sections.
• Handle service requests and incidents.

Skills

Avaloq experience

Java

Linux/Unix

RDBMS (Oracle, SQL Server, MySQL)

ITIL understanding

Self-driven

Result-oriented

Job description

A financial services company in Hong Kong is looking for an application support professional with Avaloq experience. The ideal candidate should have a minimum of 1 year of working experience, preferably in the banking sector. Key responsibilities include monitoring user tickets, troubleshooting application issues, and contributing to process improvements. Familiarity with Java and understanding ITIL framework is preferred for this role. This is an opportunity to develop automation scripts and enhance documentation procedures.