Associate, GBA FM Sales

Standard Chartered; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Fair Pay & Benefits

Flexible working

Wellbeing programs

Learning culture

Diversity & inclusion

Job summary

Standard Chartered in Hong Kong is seeking a high-calibre FM Sales professional to drive client relationships and deliver Financial Markets solutions. You will liaison with principal RMs, engage with customers, and collaborate with traders and operations to optimize pricing and service delivery.

The role emphasizes risk management, regulatory compliance, and proactive engagement across regional teams to support the Head of FM Sales in Hong Kong. Flexible hybrid working options may be available.

Qualifications

• Knowledge of Financial Markets products and services.
• Experience in risk management within financial services.
• Ability to prospect and develop new client relations.
• Strong client management and relationship-building skills.
• Sales-focused approach with cross-functional collaboration.
• Familiarity with FM product families and offerings.
• Ability to maintain high conduct and regulatory standards.

Responsibilities

• Develop a thorough understanding of each allocated customer’s business and needs for Financial Markets products through regular liaison with the RM.
• Establish and maintain relationships with decision makers to ensure SCB is the go-to provider.
• Respond promptly to customer requests for transactions or advice.
• Collaborate with product traders to analyze quotation acceptances and inform pricing decisions.
• Coordinate with Operations on service delivery feedback and improvements.
• Interchange information with RMs and global product specialists to support customers.
• Monitor trading limits and obtain approvals for excess limits when profitable.
• Support FM Sales Management with local ad hoc projects and ensure projects are tracked and reviewed.
• Provide on-the-ground business management support to Head of FM Sales, HK.
• Work with local and global teams to ensure FM Sales operates effectively.
• Ensure MIS access for the FM Sales business in collaboration with Finance.

Skills

Market Knowledge

Financial Risk Mgmt

Prospecting

Client Management

Relationship Management

FM Product Family

Conduct

Job description

Key Responsibilities

• Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal RM for each customer (e.g. Corporate, GAM, IBG), as well as through direct contract with the customer.
• Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc., with the objective that the customer always calls SCB when in need of products we are providing.

Business

• Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request is from the specially allocated group of customers.
• Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.
• Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery were viewed as necessary from the customer’s perspective.
• Liaise with RM’s and SCB product specialists in other regions in which particular customers are active, in order to exchange information on the customer, to introduce the customer to other SCB products, and to contribute generally to the relevant regional or global customer database.
• Monitor the utilisation of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert the principal ARM if it appears that a higher limit would lead to additional profitable business in Treasury products.
• Carry out ad hoc projects on a local basis for FM Sales Management based on opportunities identified in the marketplace.
• Ensure that projects are tracked and continually reviewed on a regular basis.
• Work with the relevant sales people to ensure that projects meet their financial and non‑financial objectives.
• Provide dedicated on the ground business management support to the Head of FM Sales, Hong Kong.
• Work closely with the local Sales teams and the global support functions to ensure that FM Sales operates effectively.
• Work with Finance to ensure that the FM Sales business has access to the relevant MIS in order to run the business / change the business.

Processes

• Ensure adherence to all internal and external regulations.
• Ensure that all processes in country are adhered to in line with approved policies and procedures.
• To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
• Ensure that the business meets its obligations the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
• Help ensure that there are appropriate and documented internal controls and procedures in place. Help monitor the operation of such procedures and controls and regularly review them to ensure that they reflect any changes in products, systems, policy and regulations.

People & Talent

• Assist as requested with the training of less experienced colleagues.

Risk Management

• Managing risk and compliance as part of the role. Take personal responsibility for understanding the risk and compliance requirements of the role.
• Embed operational risk management and reporting as an integral part of the business process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• FM Colleagues and other CCIB colleagues
• TRM & CCR
• CFCC
• Other support and control functions

External

• Existing clients and potential clients

Other Responsibilities

• Embed Here for good and Group’s brand and values in FM Sales Team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills And Experience

• Business – Market Knowledge
• Financial Risk Management
• Sales – Prospecting
• Sales – Client Management
• Sales – Relationship Management
• Knowledge of FM Product Family
• Manage Conduct

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.