Associate, COO Suitability, PVB HK SG

Standard Chartered Bank; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Benefits offered by this job

Retirement & life insurance

Generous annual leave & sabbatical

Flexible working options

Wellbeing & learning platform

Diversity and inclusion

Job summary

Standard Chartered Bank in Hong Kong is seeking a Surveillance Review professional to perform detailed reviews of front-office activities for compliance with policy and regulations. You will detect mis-selling, conduct trend analyses, and support regulatory inspections while coordinating with Compliance and COO teams.

The role requires a degree and 3–5 years in banking operations and risk control, with strong English and Chinese communication and MS Office proficiency.

Qualifications

• Degree holder with 3–5 years in banking operations and risk control.
• Able to analyse situations, prioritise, implement processes and solve problems.
• Detail minded, mature, tactful, independent and well organized.
• Strong control sense with ability to identify risk and provide recommendations.
• Excellent communication and interpersonal skills; proficient English and Chinese; MS Office proficient.

Responsibilities

• Perform surveillance review including voice log review and suitability assessments.
• Detect mis-selling and suspicious activities; contribute to risk investigations.
• Analyze trends in exceptions to identify risk areas and provide training.
• Collaborate with Compliance, COO Office and risk governance for regulatory requirements.
• Oversee end-to-end process, including framework and controls for related topics.
• Prepare monthly management information reports for risk governance forums.

Skills

Conduct management

Risk management

People management

Products and processes

Strategy and business model (SIF)

Education

Degree holder

Tools

MS Excel

PowerPoint

Word

Job description

Job Description

Job Summary

Sales & Transaction Surveillance Review

• Perform surveillance review including voice log review and suitability assessment over front office activities to ascertain advisory services are conducted in compliance with Bank’s policy and regulatory requirements
• Detect and investigate any inappropriate/mis-selling/suspicious activities (such as Cross Border, Fraud, Conduct) through the sampling review
• Perform trend analysis of exceptions identified to identify risk areas and carry out Front Office trainings
• Work with Suitability and Order Taking Process Owner and Compliance to practically implement any new regulatory requirements and streamline existing requirements where required
• Act as Process Owner to oversee the end-to-end process including framework and controls for topics under COO office such as Suitability, Pricing, Vulnerable Client etc.
• Prepare monthly management information reports to various Location and Group risk governance forum to address the high-risk items as well as the monitoring results
• Support ad hoc reviews, regulatory inspections and enquiries and contribute to risk assessments, incident investigations, and thematic reviews.
• Support any initiative and remediation exercise within the COO Office

Key Responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Hong Kong Private Banking] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Relationship Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Hong Kong Private Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Products and Processes
• Strategy and Business Model (SIF)

Qualifications

• Degree holder, 3-5 years of solid experience in banking operations and risk control, preferably in private banking business or wealth management
• Able to analyse situations, prioritise, implement processes, solve problem effectively and work independently
• Detail minded, mature, tactful, independent, initiative and well organized
• Strong control sense, able to identify potential risk and provide valid recommendations
• Excellent communication and interpersonal skills
• Good command of written and verbal English and Chinese
• Proficiency in MS Excel, PowerPoint and Word is a must

What we offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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