Associate, Client Services, PvB

Standard Chartered; Hong Kong; Hybride; HKD 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Inclusive culture

Competitive compensation

Retirement savings plan

Flexible working patterns

Wellbeing resources

Résumé du poste

Standard Chartered in Hong Kong seeks Client Service Managers to deliver high-quality service to Private Banking clients and to facilitate collaboration between Front Office and support teams.

The role emphasizes compliance with money laundering prevention procedures, regulatory requirements and Group policies, while maintaining risk awareness in client onboarding and ongoing activities. You will support TL/RMs and ensure accurate data capture in processing systems.

Qualifications

• Knowledge of Financial Products and Services.
• Years of Experience in banking or private client servicing.
• Credentials including RNF license and HKMA Type 1 license are required.

Responsabilités

• Provide comprehensive client support to TL/RMs in executing a broad range of Private Banking transactions.
• Ensure accurate and timely information flow and client requests processing (exchange rates, referrals, documents).
• Handle day-to-day client queries on transactions, operations and account re-balancing processes.

Connaissances

Knowledge of Financial Products and  &

Years of Experience

Qualification

Formation

RNF license (CACS Paper 1 and 2)

HKMA Type 1 License

Description du poste

Strategy

• Client Services: Client Service Managers (CSM) to deliver consistent and high-quality service to Private Banking clients.
• Facilitate a smooth working relationship of Front Office teams with support functions.
• Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff e.g., account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance‑conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on‑boarding process.

Business

• Work with relevant teams to enhance the control environment within the Front Office.

Processes

• Provide comprehensive client support services to TL / RMs in executing a broad range of banking and investment transactions for Private Banking clients.
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
• Handle and resolve day-to-day queries from clients on transactional activity, operations, systems, account re‑balancing processes etc.
• Support TL/RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
• Assist TL/RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
• Support TL/RMs in attending to and follow‑up on customer service issues with clients and internal departments, and in all cases report and escape customer complaints to management in accordance with established procedures. Failure to report and escape complaints will result in disciplinary action.
• Handle and ensure clients’ documents and reporting comply with internal process standards.
• Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.

People & Talent

• Lead through example and build the appropriate culture and values.
• Develop professional skills of one self, including training, license registrations, and deepening of “knowledge spikes” on specific topics by the CSM Team Leaders.

Risk Management

• Responsibility for identifying, assessing, monitoring, controlling and mitigating risks that may be posed by activities conducted by the RMs. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Local Client Services Team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escape, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Market Heads, Relationship Managers and Team Leaders
• Other PvB COO teams, including Controls & Supervision, Client Acceptance & Review, Business Risk Management
• Support functions serving PvB, including Compliance, Legal, Operational Risk
• Operations back-office serving PvB
• Technology teams serving PvB

Other Responsibilities

• Embed here for good and the Group’s brand and values in Private Banking.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Knowledge of Financial Products and Services
• Years of Experience
• Qualification

Qualifications

• RNF license required, i.e. obtained both CACS Paper 1 and 2 certifications.
• Licenses: HKMA Relevant Individual Type 1

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.