Assistant Vice President / Senior Manager, Customer Digital Experience

China CITIC Bank International Limited; Hong Kong; On-site; HKD 480,000 - 800,000; Full time

Job summary

China CITIC Bank International Limited is seeking a seasoned UX/UI designer to shape web and mobile experiences. The role requires translating concepts into intuitive user flows, wireframes and prototypes, and driving usability testing across digital channels.

You will evaluate existing applications, prepare management reports on HCI metrics, and contribute to content development and strategy while aligning with regulatory standards and anti-money laundering controls.

Qualifications

• Degree holder in Interaction Design, Creative Design or related discipline is preferred
• Minimum 6 years of experience in design for web-based applications, mobile applications & consumer facing web sites and/or applications is preferred.
• Basic knowledge in general banking products.
• Good skill in UX/UI designing applications/tools.
• Understand industry and market developments relating to own function.
• Understand the unique selling points and pricing structures of the Bank’s products/ services.
• China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Responsibilities

• Manage issues like navigation, page routing, product page design and creating and implementing interaction models, user flows, and user interface specifications.
• Develop mockups for our development and design team. Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Track usability goals and prepare reports for senior management like measuring the human-computer interaction (HCI) element of a design using online tools, such as screen readers to determine effectiveness of media.
• Evaluating existing applications and evaluating their UX (user experience) effectiveness and conduct usability tests on each independent type of page on all digital channels and create a report showcasing your findings and recommendations.
• Prepare customer analyses based on our target demographic and initial transactions and participate in creating a content development strategy.
• Communicating scenarios, end-to-end experiences, interaction models, and screen designs with other members of the team or functions.
• Developing and maintaining design wireframes and specifications of best practices to share with other teams as new projects begin.
• Undertake tasks assigned by line manager/department head in relation to the Marketing/UX/UI projects.
• Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Demonstrates initiative to go beyond the normal routine and look for new ways to add value.

Job description

Manage issues like navigation, page routing, product page design and creating and implementing interaction models, user flows, and user interface specifications.

Develop mockups for our development and design team. Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.

Track usability goals and prepare reports for senior management like measuring the human-computer interaction (HCI) element of a design using online tools, such as screen readers to determine effectiveness of media.

Evaluating existing applications and evaluating their UX (user experience) effectiveness and conduct usability tests on each independent type of page on all digital channels and create a report showcasing your findings and recommendations.

Prepare customer analyses based on our target demographic and initial transactions and participate in creating a content development strategy.

Communicating scenarios, end-to-end experiences, interaction models, and screen designs with other members of the team or functions.

Developing and maintaining design wireframes and specifications of best practices to share with other teams as new projects begin.

Undertake tasks assigned by line manager/department head in relation to the Marketing/UX/UI projects.

Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Demonstrates initiative to go beyond the normal routine and look for new ways to add value.

Requirements:

Degree holder in Interaction Design, Creative Design or related discipline is preferred

Minimum 6 years of experience in design for web-based applications, mobile applications & consumer facing web sites and/or applications is preferred.

Basic knowledge in general banking products.

Good skill in UX/UI designing applications/tools.

Understand industry and market developments relating to own function.

Understand the unique selling points and pricing structures of the Bank’s products/ services.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.