About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
PURPOSE
Entrusted with comprehensive ownership and leadership duties, which includes forging strategic partnerships with C-suite Executives across BU to create and manage the technical delivery of value with a common approach with both internal and external resources, leveraging Agile and Engineering expertise.
- Lead, strategize, drive and manage One Data Platform Enterprise Information services technology, Devops, Infrastructure and Security Delivery function that operates across FWD Group
- Accountable to lead the One Data Platform Enterprise Information services Platform strategy and roadmap by creating new value propositions and services that meet and exceed customer needs and achieve sustainable business growth for FWD
- Achieve defined and targeted business outcomes in efficiency improvement, cost optimization, process simplification in Information services by driving the delivery initiative at scale to adopt ODP EIS
- Spearhead the definition and execution of the long-term roadmap for ODP EIS technology solutions ensuring alignment with market's business goals and evolving customer dynamics to maximize ROI
- Create and lead the vision, strategy and roadmap to adopt One Data Platform Enterprise Information services as an enabler for all customer, partner, OPS channels of New Business, Servicing, Claims, Customer Center and CRM
- Strategize and Drive Delivery roadmaps, System landscape and Technology Architecture working closely with Bus and their associated systems
- Drive delivery of One Data Platform Enterprise Information services Platform with right set of workflows that empower business operators and drive measurable value across the Insurance lifecycle
- Conduct holistic assessments of the existing Insurance System Landscape to uncover systemic inefficiencies, friction points, and strategic opportunities for process optimization and innovation
- Drive systemic improvements by identifying root causes, tracking initiative outcomes, and enabling C-suite Executives to make informed decisions through strategic insights
- Lead to define key problems during delivery of the ODP EIS initiatives for market and identify right & practical solutions to resolve these constructively
- Be a thought leader on insurance technical solutions to deliver the needed capabilities to ensure the successful delivery of One Data Platform Enterprise Information services as a platform to serve the markets across FWD at scale while focusing the business goals of Market
- Define, institutionalize, and continuously refine key operational and financial performance indicators across ODP EIS Program and delivery teams. Ensure robust governance mechanisms are in place to analyse, report, and monitor delivery performance trends
- Demonstrate domain expertise to create solutions to help market and drive operational efficiency
- Lead Delivery for multiple squads and Business Units
KEY ACCOUNTAIBILITIES
- Stay abreast of AI and other emerging technologies and evaluate their potential impact on One Data Platform Enterprise Information services platform offerings to drive futuristic technology solutions. Drive innovation experimenting with new technologies, frameworks, and best practices
- Define, strategize and drive the technology roadmap of One Data Platform Enterprise Information services aligned with business goals to deliver best in class business systems
- Visionary leadership to One Data Platform Enterprise Information services engineering teams to meet expected benefits and business outcomes. Create & keep the momentum through simplifying the long-term strategic outcomes to continuous deliveries of incremental value to the Business Units
- Visionary leadership to one