Assistant Owners Services Sales Manager

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a senior sales professional to develop and execute data-driven strategies for premium owners boxes and services, while driving retention and cross-selling across our owner-focused offerings.

Ideal candidates will bring 5+ years in high-end sales, strong CRM/data analytics skills, and fluency in English and Chinese. The role emphasizes collaboration with Owners Services and Event Marketing to deliver premium experiences.

Qualifications

• University degree in Business Administration, Marketing or related discipline.
• 5+ years in sales, client management, or business development in high-end goods/services or membership orgs.

Responsibilities

• Develop and execute targeted sales strategies for premium owner boxes and services.
• Drive owner retention and reactivation programs using lifecycle analytics.
• Analyze owner data and KPIs to identify growth opportunities.
• Collaborate with owners services and event marketing for owner-centric offerings.
• Maintain sales records and pipeline data in CRM and ensure regulatory compliance.
• Meet or exceed monthly/seasonal sales targets and adapt as needed.
• Undertake other duties as assigned by Line Manager.

Skills

CRM systems

Data analytics

Communication

Interpersonal skills

Microsoft Office

English & Chinese (Cantonese/Putonghua

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Data analytics tools

Job description

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Company description

The Hong Kong Jockey Club

Job description

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Division

The Racing Division is committed to managing all aspects of Hong Kong's world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement. With Conghua Racecourse and Greater Bay Area expansion, we're shaping racing into a dynamic sporting, social, and entertainment experience.

Job

• Develop and Execute Targeted Sales Strategies
  • Design and implement data-driven sales strategies to promote premium owners box offerings and maximize seat and table utilization
  • Proactively identify cross-selling and upselling opportunities to broader range of owners products and services to maximize customer lifetime value
• Owner Retention and Reactivation
  • Develop comprehensive retention and reactivation programs to keep existing owners engaged and active
  • Utilize customer lifecycle analytics to gain insights and inform targeted retention initiatives
• Data-Driven Sales Strategy Development
  • Analyze owner data, including sales pipeline, activity metrics, and lifetime value indicators, to identify opportunities for growth and optimization
• Collaborative Innovation
  • Work closely with cross-functional teams, such as owners services and event marketing, to create compelling owner-centric offerings and seamless customer experiences
  • Contribute ideas and recommendations to enhance service delivery and operational efficiencies
• Records Management and Compliance
  • Meticulously maintain sales records, pipeline data, and key performance indicators within the MCRM system
  • Ensure all activities adhere to club's regulations and policies
• Sales Performance and Quota Achievement
  • Consistently meet and exceed monthly and seasonal sales targets for owners boxes and related services
  • Adapt sales strategies as needed to adapt to evolving market conditions and owners' needs
• Undertake other duties as assigned by Line Manager

About you

• A university degree holder in Business Administration, Marketing or other related disciplines
• 5+ years of experience in sales, client management, or business development roles within high-end goods and services, sports and entertainment or membership-based organizations/clubs
• Proven track record of meeting and exceeding ambitious sales targets
• Excellent communication, presentation, and interpersonal skills to build strong relationships with a discerning clientele
• Proficiency in using CRM systems and data analytics reports to derive insights and drive targeted sales and retention strategies
• Previous experience as sales/business development or in equine operations
• Strong analytical and problem-solving capabilities
• Ability to work independently and collaboratively as part of a team
• Creative and innovative mindset to develop new sales and retention strategies
• Strong verbal and written communication skills and interpersonal skills
• Professional manner on handling confidential information
• Strong PC skills with a focus on Microsoft Office products (Excel, PowerPoint)
• Fluency in spoken English and Chinese, which includes Cantonese and Putonghua
• Knowledge of horse racing an advantage

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via @hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.