Asia Contact Centre Product Owner: Transformation & Roadmap
Manulife
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Job summary
Manulife seeks an experienced Product Owner to lead the Asia Contact Centre and Management & Review capabilities. You will translate strategy into a prioritized, executable roadmap, partnering with the Head of Servicing and Contact Centre Transformation to drive TO model design and value realisation.
You will own the product backlog, define capabilities, convert outcomes into epics and stories, and ensure end-to-end journeys are addressed.
Qualifications
- At least 8–10 years in product ownership or related transformation roles.
- Experience defining target operating models and multi-year roadmaps across markets.
- Strong discovery, prioritisation, backlog, user stories and acceptance criteria.
Responsibilities
- Define Asia vision and multi-year roadmap for Contact Centre and Management & Review.
- Own and refine roadmap and backlog for capabilities across Asia.
- Align stakeholders including country COOs and regional teams.
- Lead current-state assessments, risk, controls and operational readiness.
- Build business cases with measurable benefits and tracking plans.
- Support delivery, testing, rollout and stabilisation across markets.
- Develop capabilities like omnichannel, AI-assisted servicing, analytics.
Skills
Education
Tools
Job description
Manulife seeks an experienced Product Owner to lead the Asia Contact Centre and Management & Review capabilities. You will translate strategy into a prioritized, executable roadmap, partnering with the Head of Servicing and Contact Centre Transformation to drive TO model design and value realisation.
You will own the product backlog, define capabilities, convert outcomes into epics and stories, and ensure end-to-end journeys are addressed.
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