Apps Support Sr Analyst, Vice President

Citi; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Citi in Hong Kong is seeking an Apps Support Tech Lead Analyst to guide complex application efforts and coordinate across multiple technology teams. You will define system enhancements, analyze existing logic, and translate business needs into technical requirements while acting as a trusted advisor to product owners and stakeholders.

The role demands strong leadership, problem-solving, and communication skills to influence decisions, manage risk, and deliver high-impact solutions in a

Qualifications

• 6–10 years of experience in relevant technology roles.
• Proven problem solving and strategic thinking abilities.
• Demonstrated leadership and relationship-building skills.
• Service-oriented attitude and strong communication.
• Ability to work in a fast-paced environment.
• Experience leading requirement gathering for large development projects.
• Proficiency with basic technical tools and systems.
• Good interpersonal and communication skills.

Responsibilities

• Partners with multiple technology teams to ensure integration of functions and define system enhancements.
• Provides expertise in apps support and advanced understanding of its principles.
• Defines scope and objectives for complex improvements and documents requirements.
• Collaborates with Product Owners, Business Analysts and Systems Analysts to assess impacts.
• Assesses risks and communicates mitigation options.
• Coaches and allocates work to junior analysts.
• Performs in-depth analysis to define problems and develop solutions.
• Influences strategic decisions through advice and services.
• Ensures risk compliance with laws and Citi policy.
• Other duties as assigned.

Skills

6-10 years experience

Problem solving

Strategic thinking

Leadership

Interpersonal skills

Fast-paced environment

Requirement gathering leadership

Technical tools & systems

Communication skills

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

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## More Job Information

Job Function

• 銀行
• 金融服務 - 一般
• 其他

Employment Term

• 全職

Employment Term

• 長期

Education

• 學士