Citigold Associate

Citi; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Access to telehealth and health advocates

Learning and development resources

Job summary

A leading global financial services firm is looking for a Citigold Associate in Hong Kong to assist in support functions, resolve sales issues, and enhance productivity. Ideal candidates will have a High School diploma and 2-4 years of relevant experience, along with necessary certifications. Strong communication skills and proficiency in Microsoft Office are essential, as you will aid in customer service quality and compliance with regulations. Join us to empower clients in managing their financial well-being.

Qualifications

• 2-4 years of relevant experience.
• Mandatory certifications as required, i.e. IIQE 1 & 3.
• Experience in operational processes and branch service preferred.

Responsibilities

• Assist multiple production support functions to aid partners in fulfilling sales requirements.
• Resolve basic to moderately complex sales issues based on practice and precedence.
• Monitor controls based on regulatory and reporting requirements.

Skills

Proficient computer skills with MS Office applications

Clear and concise written and verbal communication

Knowledge of industry practices and standards

Education

High School diploma or equivalent

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Citigold Associate (Internal Job Title: Consumer Sales Support Analyst - C09) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

We empower our employees to manage their financial well-being and help them plan for the future.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Assist multiple production support functions to aid partners in fulfilling sales requirements
• Resolve basic to moderately complex sales issues based on practice and precedence
• Monitor controls based on regulatory and reporting requirements
• Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
• Aid in the customer service process to ensure the quality of customer service
• Manage the safekeeping and control of files during operation hours
• Recommend new options to enhance productivity in accordance with established guidelines
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• High School diploma or equivalent
• 2-4 years of relevant experience
• Mandatory certifications as required, i.e. IIQE 1 & 3
• Experience in operational processes and branch service preferred
• Proficient computer skills with a focus on Microsoft Office applications
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Employment Term

• 全職
• 長期

Education

• 文憑或相等程度