APAC Institutional Client Services Lead

Fidelity International; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive benefits package

Support for well-being and development

Flexibility in working location and hours

Job summary

Fidelity International in Hong Kong is seeking a Client Services Senior Manager to oversee client service operations and ensure satisfaction for institutional clients across various markets. The ideal candidate will possess at least 5 years of experience in the financial services industry, with strong client service and operational management skills. Bilingual proficiency in Mandarin and English is essential.

The role involves collaborating with internal teams, managing client onboarding, and promoting operational efficiency. Fidelity offers a comprehensive benefits package and supports your well-being and development.

Qualifications

• 5+ years in financial services, ideally in investment management.
• Strong computer skills in MS Office suite.
• Fluent in Mandarin and English.

Responsibilities

• Manage day-to-day operations for institutional clients.
• Serve as the main point of contact for client needs.
• Coordinate with internal teams to resolve issues.

Skills

Client service expertise

Operational management

Interpersonal skills

Analytical mindset

Bilingual Mandarin and English

Education

University graduate in business, finance, economics or related discipline

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Fidelity International in Hong Kong is seeking a Client Services Senior Manager to oversee client service operations and ensure satisfaction for institutional clients across various markets. The ideal candidate will possess at least 5 years of experience in the financial services industry, with strong client service and operational management skills. Bilingual proficiency in Mandarin and English is essential.

The role involves collaborating with internal teams, managing client onboarding, and promoting operational efficiency. Fidelity offers a comprehensive benefits package and supports your well-being and development.