Agent-Air Import Operations

Expeditors Hong Kong Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Expeditors Hong Kong Limited is seeking a qualified professional to join its Aviation Team. You will lead critical shipment coordination, manage escalations, and ensure regulatory and security compliance for urgent movements.

You will monitor air shipments from booking to delivery and collaborate with internal and external partners. The role requires a university degree or equivalent, fluent English, strong communication, and proficiency with PC software.

Qualifications

• University graduate or equivalent with relevant freight forwarding experience.
• Fluent in written and spoken English.
• Strong communication and customer service skills.
• Proficient PC skills and basic document handling.

Responsibilities

• Lead critical shipment coordination and escalation management.
• Ensure regulatory and security compliance for urgent movements.
• Coordinate air shipments from booking to delivery to maintain on-time performance.
• Provide on-site support for customs clearance and service provider arrangements.
• Participate in after-hours/on-call rotations.

Skills

Customer service

Communication

Computer literacy

Education

University degree

Certificate / Diploma

Secondary education

Job description

About the Team

We are AviationTeam tohandle time‑definite, high‑visibility movements where speed, precision, and compliance are non‑negotiable. We partner cross‑functionally to resolve exceptions, working close with origins, provide end‑to‑end solutions, and keep customers informed at every milestone.

Role Summary

To lead critical shipment coordination, manage escalations, and ensure regulatory and security compliance for urgent movements.

Coordinate and monitor critical air shipments from booking through final delivery, ensuring on‑time performance and proactive exception management.

Drive rapid problem‑solving by collaborating with internal teams (operations, brokerage, customer service) and external partners (airlines, handlers, vendors).

Ensure compliance and accuracy in documentation for customs, security, and dangerous goods regulations.

Deliver timely customer updates and conduct post‑incident reviews to capture learnings and prevent recurrence.

Provide on‑site support for customs clearance and service provider arrangements.

Participate in after‑hours/on‑call coverage on a rotational basis (including day/night and holiday shifts).

Qualifications

University graduate in 1-2 years relevant experience, or certificate/diploma or Formal Secondary School graduate with over 3 years working experience in freight forwarding industry.

Fluent in written and spoken English.

Possess strong interest to pursue long term career in the logistic solutions industry.

Good communication and customer service skills.

Proficient PC knowledge.

Availability to work rotating shift including night shift

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.