Admin Assistant (Car Insurance Claims)

JE Human Resources Pte. Ltd.; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Job summary

JE Human Resources Pte Ltd in Hong Kong is seeking a Car Insurance Claims Admin to support the end-to-end claims process—from submission to resolution. You will liaise with customers, insurers and workshops, maintain accurate records, and ensure documents are complete.

Occasional outdoor vehicle inspections and photography are required. Training is provided for candidates without prior motor claims experience, and strong Microsoft Office skills help you manage data and communications efficiently.

Qualifications

• Basic computer skills and proficiency in Microsoft Office.
• Good communication and administrative skills.
• Able to handle documents accurately and follow up on cases independently.
• Comfortable with occasional outdoor work, including working under the sun to inspect and photograph vehicle damage.
• Training provided for candidates without prior motor insurance claims experience.

Responsibilities

• Handle admin duties related to motor/car insurance claims.
• Assist customers with claim submissions and document completion.
• Liaise with customers, insurers, workshops and related parties.
• Maintain and update claim records and case status.
• Follow up on outstanding documents and claim progress.
• Prepare and submit claim documents, reports and photos.
• Inspect vehicles and photograph damage for claims.
• Occasionally work outdoors during inspections.
• Assist with filing, data entry, emails and phone enquiries.
• Perform other duties as assigned by supervisor.

Skills

Communication skills

Administrative skills

Attention to detail

Independent follow-up

Tools

Microsoft Office

Job description

Job Title: Car Insurance Claims Admin

Job Responsibilities:

• Handle administrative duties related to motor/car insurance claims.

• Assist customers with claim submissions and ensure all required documents are properly completed.

• Liaise with customers, insurance companies, workshops and relevant parties regarding claim matters.

• Maintain and update claim records, documents and case status accurately.

• Follow up on outstanding documents and claim progress.

• Prepare and submit claim-related documents, reports and photographs.

• Inspect vehicles and take clear photographs of vehicle damage for insurance claim documentation.

• Occasionally required to work outdoors and under the sun when inspecting and photographing damaged vehicles.

• Assist with general administrative duties such as filing, data entry, emails and phone enquiries.

• Perform other duties as assigned by the supervisor or management.

Requirements:

• Basic computer skills and proficiency in Microsoft Office.

• Good communication and administrative skills.

• Able to handle documents accurately and follow up on cases independently.

• Comfortable with occasional outdoor work, including working under the sun to inspect and photograph vehicle damage.

• Training can be provided for candidates without prior motor insurance claims experience.

We regret that only shortlisted candidates will be notified.

JE Human Resources Pte Ltd (21C0627)
Goh Kheng Joo (Reg No. R1660691)