It Support Engineer jobs in United States

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

We are looking to hire 2 Senior Software Engineers for our AI Team in our Dundee or Edinburgh hub. The role is hybrid requiring 2 days a week in the office.

• Develop production standard code that follow best practices to facilitate N-able’s AI offerings.
• Conduct and participate in code reviews to ensure code quality and consistency, and to mentor and provide feedback to junior engineers
• Mentor and coach junior engineers, helping them improve their technical skills and grow in their careers
• Ensuring code quality, writing automated tests, and participating in quality assurance efforts to maintain a high level of software quality
• Be responsible for creating and maintaining technical documentation, including architecture diagrams, design specifications, and coding standards
• Work closely with other teams, such as product management, architecture, DevOps, UX, and quality assurance, to ensure that engineering projects align with business goals and user needs
• Effectively communicate of technical concepts to non-technical stakeholders and collaborate with cross-functional teams and ensuring projects are delivered on time and meet technical requirements

• Previous production AI experience.
• A strong understanding of LLMs, agents and AI testing principles.
• Exhibits high skill level in coding and software design, in test automation, and in product design
• Experience with RAG databases including data ingestion and retrieval.
• Professional experience in writing code, the current tech stack is GO, Angular, Terraform.
• Solid understanding of development process with strong problem solving and debugging skills, experience working with escalations on customer/production issues
• Experience working with any relational DB and SQL and integrating with 3rd party services and platforms (eCommerce, billing, license management, web portals, etc.)
• Experience with Web services development (REST, GraphQL) and in planning and creating mid and low-level architecture for the new complex systems based on high level architecture vision
• Expertise with cloud-based technologies AWS/Azure and expertise with Cloud-native methodologies and design
• High motivation and willingness to drive the team forward to higher engineering standards
• Experience driving new initiatives and improving processes
• Strong OOP experience, patterns and best practices
• Knowledge on SSDLC (Secure Software Development Lifecycle)
• Technical mentorship experience with team members

• Medical, dental and vision coverage
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

#LI-NK1 #LI-Hybrid