It Support Engineer à Grande-Bretagne

The Applications Engineer role is part of our specialist Applications Delivery team, a group of dedicated technical professionals committed to delivering reliable IT services that directly support policing operations through the maintenance of robust, high-availability systems.

As an Applications specialist, you will focus on the operation and support of SaaS systems including Oracle Fusion along with a range of related business applications. Your responsibilities will include responding to user queries, monitoring system performance, documenting support procedures, supporting system upgrades and maintenance activities, and contributing to ongoing service improvement initiatives.

This is a hybrid working role, offering flexibility with the option to collaborate in person with your wider team a couple of times per week.

The ideal candidate will be a confident and collaborative team player who builds strong relationships with colleagues and stakeholders across the organisation. You’ll be customer-focused and committed to delivering a first-class service, using your technical expertise and knowledge of best practices to ensure optimal outcomes. This role requires both professional maturity and a passion for continuous improvement within a dynamic support environment.

• Deliver end-to-end technical support for SaaS Solutions including Oracle Fusion, ensuring stability, performance, and business continuity.
• Lead and support the provisioning, development, and solution design of IT services in line with organisational needs.
• Perform installation and configuration of applications and systems, ensuring optimal setup for reliability and efficiency.
• Proactively monitor services, manage assessments, and implement preventative measures to minimise disruptions.
• Diagnose and resolve technical faults efficiently, maintaining high standards of service availability and user satisfaction.
• Manage Applications system upgrades and patch deployments, ensuring minimal downtime and alignment with change management best practices.
• Actively contribute to project teams by consulting on technical solutions and offering expert recommendations throughout the development and implementation lifecycle.
• Build and maintain strong relationships with internal and external stakeholders to foster collaboration and improve service outcomes.
• Ensure all applications and services meet professional standards of quality, performance, security, and compliance.

• Minimum of 3 years working in a professional IT environment, with hands-on involvement in Applications and SaaS Solutions.
• Strong technical acumen with a deep understanding of computing technologies—going beyond typical end-user knowledge to deliver effective troubleshooting and system insights.
• Exceptional communication and interpersonal skills, with a track record of working collaboratively across teams and building strong professional relationships.
• A proactive and resourceful approach to problem-solving, with the ability to anticipate issues and implement effective solutions.
• Highly organised, with a structured and methodical approach to managing workloads and competing priorities.

• Experience or knowledge of working with API configuration, MS Entra (formally Azure AD), SSO Config of SaaS applications, SAML assertion authentication and RBAC & LBAC controls
• Proficiency in data manipulation using functions and the ability to write well-structured code

• Driving licence: There will be occasions when you are required to travel around the force area therefore the successful person will need to hold a full UK driving licence. Please note that following a successful probation period, this post has a potential on call requirement for which appropriate allowances will be paid.
• In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
• To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.