Zoom Contact Center Sales Specialist, Upmarket

Zoom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive to join their innovative sales team. This role focuses on promoting a cutting-edge CX platform tailored for large enterprises, enabling them to enhance customer experiences through personalized solutions. The ideal candidate will demonstrate exceptional sales skills, leadership in training, and a strong understanding of Cloud Contact Center operations. With a structured hybrid work approach, this position offers the flexibility to work remotely or in-person, fostering a collaborative environment that empowers employees to thrive. If you're passionate about driving success in a fast-paced industry, this opportunity is perfect for you.

Qualifications

• Exceptional sales and support skills for Cloud Contact Center.
• Leadership experience in training others with product demos.

Responsibilities

• Sell the CX platform to companies with 1000+ employees.
• Engage with clients to drive loyalty through personalized experiences.

Skills

Sales Skills

Cloud Contact Center Expertise

Leadership Experience

Fluency in English

Tools

Salesforce CRM

Dynamics

ZoomInfo

SalesNavigator

DiscoverOrg

Job description

What you can expect

As an Account Executive, your task is to sell our CX platform to companies with 1000+ employees. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.

About the Team

Zoom Contact Center is a contact center as a service (CCaaS) that combines contact center services with Zoom's unified communications solutions. It can be used as a standalone customer experience solution or integrated into an existing website or application.

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Demonstrate exceptional sales and support skills for Cloud Contact Center resulting in valuable partnerships.
• Have leadership experience in training others with product/service demos, sales guides, and learning materials.
• Fluency in English or additional languages.
• Significant expertise in Cloud Contact Center operations and management.
• Experience with Salesforce CRM, Dynamics, ZoomInfo, SalesNavigator, DiscoverOrg.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Benefits

Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoom helps people stay connected so they can get more done together. We aim to build the best collaboration platform for the enterprise, with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working quickly to design solutions with our customers and users in mind. Find opportunities to grow your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that evaluate every candidate based on skills, experience, and potential. If you require accommodations during the hiring process, please let us know—we’re here to support you at every step.

If you need assistance due to a medical disability, submit an Accommodations Request Form, and our team will contact you. This form is for applicants needing accommodations due to a medical disability only. Other requests, like application follow-ups or technical issues, will not be addressed.