Zero Hours Guest Operations Specialist BHX

Signature Aviation Limited; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading company in private aviation is seeking a Guest Operations Specialist in Birmingham. This role involves coordinating airport operations while ensuring exceptional service for VIP clients. Ideal candidates will have prior aviation experience and strong customer service skills, alongside a commitment to safety.

Qualifications

• Previous experience in aviation is essential.
• Ability to work accurately under pressure.
• Valid driving licence and qualified for a full airport ID.

Responsibilities

• Coordinate aircraft arrivals and departures.
• Provide world-class service to guests.
• Liaise with various operational parties at the airport.

Skills

Customer Service

Interpersonal Skills

Flexibility

Safety Awareness

Tools

Microsoft Office

Job description

Guest Operations Specialist - Signature Aviation, Birmingham FBO

Zero Hours

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevatingthe communitieswhere we operateandempowering the next generation of aviation professionals.

Your new role:
As Guest Operations Specialist you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organisers, the airport authority, third-party suppliers, air crew, guests and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our guests, ensuring a smooth transition through our facility whilst safely delivering ground services to our guests’ aircraft.

About you:

• Previous experience within aviation in a similar role

• Ability to work accurately under pressure in an operational environment

• Excellent customer service skills

• Understanding of VIP customer expectations and proven anticipation of needs

• Flexibility of start and finish times within the shift pattern

• Willingness to learn new skills, with full training provided

• Excellent interpersonal skills

• Qualifies to hold a full airport ID

• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc

• HGV licence (desirable)

• Valid and clean driving licence

• Serious about safety

• Additional languages are desirable but not essential

Interested?

If you’re ready to take the next step in your career with Signature Aviation, we’d love to hear from you! Please submit your application to be considered for this exciting opportunity.

To apply, simply submit your updated CV outlining your qualifications and experience.

Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.