Zendesk Specialist - Business Analysis

Access Computer Consulting; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is recruiting a Zendesk Specialist to work remotely with occasional travel to Holland. The successful candidate will translate business requirements into Zendesk configurations and support customer operations. Strong knowledge of Zendesk's capabilities is essential, along with experience in the full product lifecycle.

Qualifications

• Strong understanding of Zendesk's capabilities and workflows.
• Ability to translate business needs into functional Zendesk solutions.
• Experience in full product lifecycle.

Responsibilities

• Translate business requirements into Zendesk configurations.
• Support and optimise the client's customer operations.

Skills

Zendesk capabilities

Business analysis

Workflow optimisation

Job description

Overview

I am recruiting for a Zendesk Specialist to work remotely with occasional travel to Holland. I am seeking a Business Analyst with a deep knowledge of Zendesk to optimise and support the clients customer operations.

Responsibilities

• Translate business requirements into Zendesk configurations, workflows, automations, triggers, SLAs, and macros.
• Support and optimise the client's customer operations using Zendesk, leveraging its capabilities, workflows, integrations and analytics.

Qualifications

• Strong understanding of Zendesk's capabilities, workflows, integrations, and analytics.
• Ability to translate business needs into functional Zendesk solutions.
• Experience in full product lifecycle.