ZCR Team Leader

Zurich 56 Company Ltd; Swindon; Hybrid; GBP 45,000 - 55,000; Part time

Job summary

A leading global insurer is seeking a Team Leader to manage a customer-focused operational team in Swindon. This role involves ensuring quality outcomes, managing seasonal workload peaks, and developing strong business relationships. The ideal candidate should have experience in team management and be able to juggle conflicting priorities. The company offers flexible working options and a range of employee benefits including private medical insurance and a pension scheme.

Benefits

12% non-contributory pension scheme

Annual bonus

Private medical insurance

Gym membership discounts

25 days holiday plus bank holidays

Qualifications

• Experience managing a team in an operational environment preferred.
• Ability to handle conflicting priorities in a fast-paced setting.
• Passion for customers and continuous improvement.

Responsibilities

• Deliver against key business, team, and individual KPIs.
• Ensure compliance and robust governance across the team.
• Manage performance and succession planning.

Skills

Team management

Customer service

Problem-solving

Communication skills

Attention to detail

Education

GR1 & CF1 or equivalent technical knowledge

Job description

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Working Hours: This role is available on a part-time, job-share or full-time basis

Closing date: 1st July 2025

The opportunity:

Are you looking for an exciting opportunity to develop your management skills in a dynamic, customer-facing area within Zurich?

Due to the growth of our Corporate Risk Business, we are looking to recruit an additional Team Leader within our Operations Function. The successful candidate will lead a highly customer-focused operational team. You will be expected to manage the team to ensure we deliver quality outcomes alongside challenging service levels, including managing seasonal workload peaks, whilst also developing strong business relationships and managing stakeholder expectations.

Many of our employees work flexibly in a variety of ways, including part-time, flexible hours, job share, remote work, or compressed hours. We want the best people for our roles and recognize that sometimes those people aren’t available full-time. Please discuss your flexibility needs at interview.

What will you be doing?

• Delivering against key business, team, and individual KPIs
• Ensuring robust governance is in place and maintained across the team to operate and remain compliant at all times
• Maintaining awareness of work volumes, trends, and activities to enable responsive capacity and resource management
• Undertaking all aspects of performance management, including talent and succession planning, and celebrating success
• Working closely with other operational team leaders to ensure a successful claims function
• Collaborating with the Training Academy and Technical Support Teams to inspire, support, and develop team members to reach their full potential
• Supporting and encouraging innovation to improve customer outcomes
• Producing accurate and timely reports as required

Who are we looking for?

• Experience managing a team (Group Risk or operational environment preferred but not essential)
• Ability to manage conflicting priorities in a fast-paced environment with varying workloads
• Passion for customers and continuous improvement
• Effective listening and influencing skills, including handling difficult conversations
• Strong communication skills, engaging with sensitivity when needed
• Excellent problem-solving, decision-making, and judgment skills
• Attention to detail, with a focus on quality and root cause analysis
• GR1 & CF1 or equivalent technical knowledge within Group Risk, or willingness to study

What will you get in return?

We offer a wide range of employee benefits to provide flexibility and support, including a 12% non-contributory pension scheme, annual bonus, private medical insurance, and options to buy or sell holiday days.

At Zurich, we aim to be a responsible, impactful business and a leading global insurer. With over 55,000 employees across more than 170 countries, we foster a supportive environment focused on sustainability, wellbeing, diversity, and development.

If you’re interested in working in a dynamic environment for a company that values creativity, initiative, and contribution, Zurich could be the right place for you. Join us and be part of something great.

Our Culture:

We value community, diversity, and inclusion, and have received numerous awards for our efforts. We strive to create a welcoming environment where everyone can bring their whole selves, regardless of background or beliefs. We’re committed to fair hiring practices and supporting our employees’ wellbeing through various programs and initiatives.

We also encourage employee involvement in volunteering and community activities. Our Zurich Community Trust has awarded over £90 million in grants and volunteer support in the UK.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-hybrid

The financials

• 12% defined non-contributory pension scheme
• Annual bonus
• Income Protection
• Life cover – four times your salary

Time away

• 25 days holiday plus bank holidays
• Option to swap holidays for culturally or religiously significant days
• Additional holiday purchase or sale options
• Three days paid volunteering leave
• Up to 16 weeks’ full pay for maternity, paternity, and adoption leave

Your health is important to us

• Private medical insurance
• Virtual GP appointments
• Discounted gym memberships
• Free flu vaccinations
• Support from wellbeing partners

We’re making a difference

• Committed to sustainability and responsible business practices, including signing the UN Business Ambition for 1.5°C pledge
• Over £90 million awarded in grants and support through Zurich Community Trust