Youth Worker – Advice & Information

Nolimitshelp; Southampton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading youth services charity in Southampton is seeking a passionate Youth Worker to join their dynamic team. The role involves supporting young people through complex situations, building relationships, and advocating for their needs. The charity values diversity and encourages applications from all backgrounds.

Benefits

36 days annual leave

Two additional wellbeing days per year

Pension scheme

Life assurance scheme

Hybrid and flexible working

Comprehensive induction and training offer

Employee Assistance Programme

Qualifications

• Experience in working with children and young people.
• Minimum Level 3 (or equivalent) youth work qualification.
• Commitment to personal growth and ongoing learning.

Responsibilities

• Build trusting and supportive relationships with children and young people.
• Act as an advocate for children and young people.
• Provide quality, accurate, and appropriate information, advice, and support.

Skills

Communication

Organisational skills

Time management

Creativity

Adaptability

Enthusiasm

Education

Level 3 youth work qualification or equivalent

Job description

Role Terms

Salary:	Band C - £24,546.49 to 26,294.81 per annum (Full Time Equivalent, pro-rata for part time). Starting salary £24,546.49 per annum.
Hours:	37 hours Monday to Saturday with occasional evenings
Role type:	Permanent
Place of work:	Drop-Ins at our Advice Centre, 13 High Street Southampton, SO14 2DF and Avenue, 34/35 The Avenue, Southampton, SO17 1XN
Closing Date:	9 am on Wednesday 11th June 2025, however, we reserve the right to close the advert early if we receive sufficient suitable candidates.
Interview Date:	Thursday 19th June 2025, face to face at our Advice Centre, 13 High Street, Southampton, SO14 2DF

Job Description

We're looking for a Youth Worker to be part of our busy, dynamic, and highly skilled team. A passion for supporting young people through difficult and complex situations is a must.

Our Charity

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.

Your Role

As a Youth Worker - Advice & Information, the No Limits drop-in is part of our Youth Information, Advice and Counselling Services (YIACS) model, enabling 11–25-year-olds to access holistic support under one roof. You will be part of a busy, dynamic, and highly skilled team. A passion for supporting young people through difficult and complex situations is a must.

Your key responsibilities will include:

• Build trusting and supportive relationships with children and young people
• Respect and promote children and young people’s rights to make their own decisions and choices
• Be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults
• Act as an advocate for children and young people and refer them on to other relevant agencies and services, as appropriate, making sure their needs are appropriately met
• Work within the Youth Information, Advice and Counselling Services (YIACS) model, providing quality, accurate, and appropriate information, advice, and support – that is accessible for children and young people
• Help children and young people feel listened to, connect them with No Limits services, and build positive relationships with them
• Promote the involvement of young people in planning, delivery, and evaluation of services
• Improve the lives of children and young people by minimising the impact of their difficulties through the delivery of excellent services to promote wellbeing
• Collect and process accurate data and feedback from service users, on time and to high standards, which will be used for reporting and funding, helping to identify needs and improving the visibility, access, and delivery of our services
• Protect the confidentiality of service users, by making sure the handling, sharing, and processing of their information is in line with No Limits guidance and procedures
• Ensure safeguarding concerns and serious incidents are handled, recorded, and monitored in line with No Limits guidance and procedures

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

You’ll have the essentials of:

• Experience in working with children and young people and / or a minimum Level 3 (or equivalent) youth work or other relevant qualification
• Effective communication, organisational, and time management skills
• Working proactively and collaboratively with others; reflecting creativity, adaptability, and bringing positivity and enthusiasm to your work
• Commitment to personal growth, and ongoing learning and development

Please let us know if we can support you with any reasonable adjustments at any point prior to, during, or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.

>>> Our Benefits (click to expand)

We are committed to being a great place to work, where people achieve and feel valued. In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We’re proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:

️ 36 days annual leave (including public holidays), Two additional wellbeing days per year – supporting you to take additional time off for your wellbeing or development, Pension scheme – supporting your future by matching your additional pension contributions up to 2%, Life assurance scheme – giving you peace of mind with 2x annual salary cover for pension members, Hybrid and flexible working – giving the flexibility to work in the best way for your role, Comprehensive induction and training offer – including our online learning management system with hundreds of opportunities to support your development, Employee Assistance Programme – providing counselling, financial, personal support, and health and wellbeing services.

Interested? We'd love to hear from you!

To apply now, please submit your application via the application portal below, by the deadline of 9am on Wednesday 11th June.

We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion, please contact James Henty or Holly Wells, our Advice & Information Operations Manager, by email at [e-mail] or [e-mail].

In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills, and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to JD

Please note that as we follow safer recruitment guidelines, we do not accept CVs.

We reserve the right to close the advert ahead of the published closing date if we receive sufficient suitable candidates, so you should submit your application form asap.