Young People Support Worker

Depaul UK; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days' annual leave

Pension contributions up to 7%

Tailored training and development

Flexible working options whereSuitable

Cash health plan

Employee Assistance Programme with 24/

Range of retail, travel and wellbeing

Job summary

Depaul UK is seeking a compassionate Young People Support Worker in Durham to help residents in supported accommodation develop essential life skills and gain greater independence.

You will support young people using an assets-based and psychologically informed approach, building positive relationships and tailoring support to individual strengths, needs, and ambitions.

Qualifications

• Experience in supported housing, homelessness, social care or related setting.
• Empathy, resilience and belief in the strengths and potential of young people.
• Clear communication and ability to maintain professional boundaries.
• Organised, proactive and able to work independently or in a team.

Responsibilities

• Creating and reviewing SMART support plans with residents
• Completing risk and needs assessments
• Supporting young people to access education, training, employment and volunteering
• Promoting physical health, emotional wellbeing and independent living skills
• Helping new residents settle safely into the service
• Responding appropriately to incidents and safeguarding concerns
• Working with colleagues, external agencies and community partners
• Maintaining accurate records and contributing to a safe, welcoming service

Skills

Empathy

Resilience

Communication

Organisation

Teamwork

Problem solving

Job description

We are seeking a compassionate and resilient Support Worker to help young people experiencing homelessness build safer, more independent futures.

Position: Young People Support Worker, DayLocation: DurhamSalary: £26,436 per annumHours: Full-time, 37.5 hours per weekContract: PermanentClosing Date: 4 October 2026

Please note that access to transport is essential due to the location of the projects and limited public transport links.

About The Role

As a Young People Support Worker, you will support residents living in supported accommodation to develop essential life skills, strengthen their resilience and move towards greater independence.

Using an assets-based and psychologically informed approach, you will build positive relationships with young people and provide personalised support based on their individual strengths, needs and ambitions.

Key Responsibilities Include

• Creating and reviewing SMART support plans with residents
• Completing risk and needs assessments
• Supporting young people to access education, training, employment and volunteering
• Promoting physical health, emotional wellbeing and independent living skills
• Helping new residents settle safely into the service
• Responding appropriately to incidents and safeguarding concerns
• Working with colleagues, external agencies and community partners
• Maintaining accurate records and contributing to a safe, welcoming service

About You

You may already have experience within supported housing, homelessness, social care, youth work or another support environment. More importantly, you will bring empathy, resilience and a genuine belief in the strengths and potential of young people.

You will be able to communicate clearly, maintain appropriate professional boundaries and remain calm when faced with challenging situations. You will also be organised, proactive and confident working both independently and as part of a team.

About The Organisation

You will be joining an established national charity providing accommodation, prevention and support services to people experiencing or at risk of homelessness.

The organisation is committed to ensuring the people it supports have a meaningful voice in how services are designed, delivered and improved.

Benefits

• 26 days' annual leave, increasing with service
• pension contributions of up to 7%
• tailored training and development
• flexible working options where suitable
• a cash health plan
• Employee Assistance Programme with 24/7 GP access
• a range of retail, travel and wellbeing discounts

Other roles you may have experience of could include:

Co-production Manager, Participation Manager, Lived Experience Manager, Service User Involvement Manager, Engagement Manager, Client Engagement Manager, Community Engagement Manager or Participation and Engagement Manager.