Yorkshire IFA Admin: FCA Compliance & Client Service

Next Chapter Financial Planning Limited; Kirk Ella; On-site; GBP 30,000 - 38,000; Full time

Job summary

Next Chapter Financial Planning Limited is seeking a Financial Services Administrator to join our Barnsley or Kirk Ella offices. This role supports end-to-end advice and ensures FCA/GDPR compliance across client files and back-office processes.

You will handle new business paperwork, servicing requests, provider liaison, client review packs, and workflow monitoring, contributing to a high standard of service within a collaborative team.

Qualifications

• Have a minimum of one year of experience working as a financial services administrator.
• Genuine desire to produce a high standard of work and provide a quality service to clients.
• Excellent communication skills and confident telephone manner.
• Ability to work as part of a team.
• Excellent accuracy and attention to detail.
• Ability to multi-task and prioritise effectively.
• Good knowledge of the Office 365 suite.
• Experience working with Intelliflo back-office desirable.

Responsibilities

• New Business: Obtain pre-sale documentation and submit new business applications in line with FCA and internal procedures.
• Servicing requests: Prepare paperwork and process letters of authority, fund switches, rebalances and withdrawals.
• Provider Liaison: Communicate with providers/platforms to obtain information and progress cases.
• Client Review Packs: Organise review packs, update valuations and supporting documentation for client review meetings.
• Workflow Management: Monitor and progress client cases within agreed timescales.
• Greet clients at the office and manage reception.
• Answer calls and sort inbound correspondence.
• Undertake general admin to ensure FCA/GDPR compliance and accurate back-office records.

Skills

Communication

Telephone skills

Teamwork

Attention to detail

Multitasking

Office 365

Intelliflo back-office

Tools

Intelliflo back-office

Job description

Next Chapter Financial Planning Limited is seeking a Financial Services Administrator to join our Barnsley or Kirk Ella offices. This role supports end-to-end advice and ensures FCA/GDPR compliance across client files and back-office processes.

You will handle new business paperwork, servicing requests, provider liaison, client review packs, and workflow monitoring, contributing to a high standard of service within a collaborative team.