York Shop Volunteer

St Leonard's Hospice; York; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player seeks enthusiastic volunteers for their York shops. This role offers a chance to contribute to the community by supporting a vital service that raises funds for those in need. Volunteers will engage with customers, sort donations, and help create appealing displays. With a friendly and inclusive team, you'll gain valuable retail experience while making a real difference in people's lives. Join a compassionate team and develop your skills in a supportive environment, where your efforts will be appreciated and impactful.

Benefits

Friendly team environment

Training provided

Community impact

Retail skills development

Qualifications

• Positive attitude and ability to provide great customer service.
• Willingness to learn new skills or bring your own skills.
• Ability to work as part of a team of volunteers.

Responsibilities

• Sorting and pricing donated items ready for sale.
• Serving customers on the shop floor.
• Accepting donations and promoting the Gift Aid scheme.

Skills

Positive attitude

Customer service

Willingness to learn

Teamwork

Confidentiality

Job description

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Our 9 shops in York rely on volunteers to help with a variety of roles both on the shop floor and behind the scenes. Our retail department has 14 shops and a Donation Centre across our catchment area and raises vital funds for St Leonard’s through the sale of pre-loved goods and is also a valuable face of the Hospice across our local communities.

When am I needed?

Our shops are open Monday - Saturday 9am - 4pm.

Morning shifts tend to run 9am - 1pm, Afternoon shifts tend to run 12:30pm - 4:30pm although other shifts can be accommodated as long as they are at least 2 hours in length.

Weekly or fortnightly shifts are preferred.

We have 9 shops across York at the following locations:

• Acomb clothes
• Acomb Furniture
• Broadway (Fulford)
• Colliergate (town centre)
• Fossgate (town centre)
• Haxby
• Layerthorpe
• Scarcroft Road
• Tang Hall
  
  

What will I be doing?

We have a variety of roles within the shop and will help find a role that suits you whether you want to be customer facing or would rather help out behind the scenes!

Some examples of the types of things you could help with:

• Sorting and pricing clothing, bric-a-brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department
  
  

What skills and qualities will I need?

• Positive attitude and ability to provide great customer service
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and work as part of a team of volunteers
• Ability to maintain confidentiality and discretion
  
  

How will I benefit from being a volunteer in the shop?

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge
  
  

Support and Supervision

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role.

Volunteers will be supervised by the Shop Manager and Staff, supported by the Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Training

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate.

For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email [e-mail]

About The Hospice

St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters - people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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