York/Adams/Franklin Customer Service Rep. - Full-Time

rabbittransit; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance community mobility. In this role, you'll answer calls with professionalism, assist customers in trip planning, and resolve issues to ensure a seamless transit experience. Your contributions will be vital in making public transport accessible and efficient. Join a team that values customer interaction and community outreach, where every call is an opportunity to make a positive impact. If you are passionate about helping others and improving service delivery, this position is perfect for you.

Qualifications

• Strong customer service skills with a focus on politeness and professionalism.
• Ability to manage trip reservations and resolve customer issues efficiently.

Responsibilities

• Answer customer inquiries and assist with trip planning.
• Handle fare collections and provide face-to-face customer service.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Computer Systems

Job description

Location: 415 N. Zarfoss Drive. York, PA 17404

Pay: $17.15/hour, Weekly Pay

Schedule: Monday-Friday 7:30am-4pm

Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM..

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.