Xurrent Application Administrator

HSO; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

HSO is seeking a Xurrent Application Administrator to join our Business Systems team. This role involves configuring and maintaining our Xurrent (4me) platform, collaborating with stakeholders for enhancements, and managing service management processes to improve client services. You will work in an innovative environment, fostering your career growth while enjoying professional development opportunities.

Benefits

Career development opportunities

Pleasant work environment

Freedom and flexibility in workdays

Qualifications

• Experience with Service Management processes is essential.
• Ability to manage multiple service providers.
• Affinity with IT and web application configuration.

Responsibilities

• Oversee user account and role management.
• Design and optimize service management processes.
• Develop automations to improve system performance.

Skills

ITIL

Service Integration and Management (SIAM)

Analytical skills

Job description

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At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our newXurrent Application Administrator, you’ll become a key member of ourBusiness Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.

In this role, you won’t just be maintaining a system—you’ll be shaping how over300 colleagues in our Managed Services teaminteract with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play acentral role in how effectively we deliver value to our clients.

As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.

Your key responsibilities and tasks in this role will include:

• User and Role Management:Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.
• Service Management Configuration:Design, configure, and optimize service management processes and workflows to enhance operational efficiency.
• Automation:Develop and implement automations to streamline repetitive tasks and improve system performance.
• CMDB Management:Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.
• Self-Service Portals:Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.

Requirements

• Experience with Service Management (, ITIL, USM) and related processes is essential.
• Proven track record of working in a SIAM (Service Integration and Management) environment
• Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system.
• Ability to translate business needs into technical solutions.
• Affinity with IT and experience in configuring web applications.
• Previous working experience with the Xurrent (4me) platform is preferred
• Analytical, eager to learn, and a team player.

About HSO:
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.

Why Choose HSO?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.

Fun and success

You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure!

Freedom and responsibility

You get a lot of freedom and flexibility to organise your workdays, especially to shape your career.

Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!

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