XOL Senior Claims Advocate

JR United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player in the reinsurance sector is seeking a dedicated professional to join their client services team. This role involves managing complex claims, building strong relationships with clients and insurers, and ensuring high-quality service delivery. The ideal candidate will possess a solid understanding of the Lloyd’s Reinsurance Market and demonstrate exceptional problem-solving skills. You will be responsible for maintaining account statistics and providing top-notch client servicing to retain business. If you thrive in a dynamic environment and are passionate about client success, this opportunity is perfect for you.

Qualifications

• Proven experience in reinsurance client services is essential.
• Strong technical knowledge of the Lloyd’s and Company Reinsurance Market.

Responsibilities

• Handle complex claims and negotiate from initial notice to settlement.
• Collaborate closely with clients and carriers to ensure satisfaction.

Skills

Reinsurance Client Services

Relationship Building

Problem-Solving

Technical Knowledge of Lloyd’s

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

IMR

CLASS

ECF

LORS

Open TWINS

Job description

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• Multi-disciplined technical processing, including:
• Premiums
• Pro rata and excess of loss claims
• Broker support:
• Debroking and risk sign-down
• Prepare and maintain account statistics
• Provide client account servicing to ensure retention of business
• Handle complex claims covering all classes of business, including XOL reinsurance and binders
• Negotiate claims from initial notice to settlement and closure
• Build relationships:
• Collaborate closely with clients, carriers, and team colleagues to ensure satisfaction
• Participate in client and reinsurer meetings

About You:

• Proven experience in a reinsurance client services position is essential
• Strong technical knowledge of Lloyd’s and/or Company Reinsurance Market
• Ability to build relationships with clients, insurers, and associates
• Proficient in problem-solving complex and non-standard presentations
• Knowledge of IMR, CLASS, ECF, LORS, with experience in Salesforce/Open TWINS being advantageous
• Competency in Microsoft Word, Excel, Outlook, and PowerPoint
• Highly organized and able to prioritize deadlines without compromising quality