WW Specialist Solutions Architect

Amazon.com, Inc; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud services provider based in Camden Town is seeking an AWS Specialist Solutions Architect. You will address advanced technical challenges and design resilient architectures to help customers innovate. Ideal candidates have significant experience with distributed applications and cloud migrations, and strong communication skills. Join a dynamic team dedicated to customer success and technological advancement.

Benefits

Mentorship programs

Work-life balance initiatives

Inclusive team culture

Qualifications

• 7+ years design/implementation experience of distributed applications.
• 5+ years management of customer-facing resources.
• 5+ years of experience building integrations with WFM and CRM solutions.
• History of successful engagements with large-scale customers.
• Experience migrating legacy solutions to the cloud.
• Familiarity with common enterprise services.

Responsibilities

• Represent customer voice; influence product development.
• Provide advanced technical knowledge to solve business challenges.
• Act as a thought leader sharing best practices.
• Partner with teams to define technical components in GTM.
• Develop and support a community of technical experts.

Skills

Distributed applications design

Management of technical resources

Integration across WFM, CRM, APIs

Technical consulting engagements

Cloud migration experience

Enterprise services familiarity

Presentation skills

Strong communication skills

Software development methodologies knowledge

AWS Certification

Education

Computer Science or relevant degree

Job description

Overview

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain‑specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert‑level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud‑based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA!

Responsibilities

• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re: Invent, etc.
• Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate Amazon Web Services solutions into customer architectures.

A Day in the Life

A typical day might include meeting with technical product managers at AWS or with partners, collaborating with others to build and test demonstrations and proofs of concept, and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands‑on with AWS every day.

Qualifications

• 7+ years design/implementation/consulting experience of distributed applications
• 5+ years management of technical, customer‑facing resources
• 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology, Experience developing solutions and passion for hands‑on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• History of successful technical consulting and/or architecture engagements with large‑scale customers or enterprises
• Experience migrating or transforming legacy customer solutions to the cloud
• Familiarity with common enterprise services
• Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
• Strong written communication skills
• Working knowledge of software development tools and methodologies
• Experience working within software development or Internet‑related industries
• AWS Solution Architecture certification or relevant cloud expertise
• Computer Science /relevant degree and/or experience highly desired

Worldwide Specialist Organization (WWSO) Context

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go‑to‑market plans that turn AWS ideas into multi‑billion‑dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as a global partner ecosystem.

Amazon Web Services (AWS) General Information

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture & Career Growth

Inclusive Team Culture – AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance – We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the Team

This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.