WTS (Workplace Technologies Support) Engineer

Onnec; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading independent technology partner, Onnec, is seeking a Workplace Technologies Support Engineer to provide high-quality services in London. The role involves managing projects, troubleshooting IT hardware, and ensuring effective service delivery in a fast-paced corporate environment. Ideal candidates will have experience in structured cabling and corporate IT settings, and strong problem-solving skills.

Qualifications

• Experience working in banking or corporate IT environment.
• Experience in workplace technology installations and structured cabling.
• Ability to work under pressure and multitask.

Responsibilities

• Manage and deliver mid-size projects related to IT infrastructure.
• Perform break-fix incident management services including hardware replacements.
• Monitor ticket systems ensuring timely response and resolution.

Skills

Structured cabling installation

Fault finding

Testing with Fluke test equipment

MS Office Suite

Prioritization skills

Multitasking ability

Ability to mentor

Education

COMPTIA Server+

COMPTIA Network+

BICSI Technician Training

Cisco Certified Network Associate - Data Center

Job description

• Location: Canary Wharf, Greater London, United Kingdom
• Earnings: £32000.00 to £35000.00

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

Overview

Workplace Technologies Support Engineer is a highly visible role that requires commitment to providing a high-quality service to meet customer demand.

The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintain functions.

WTS Engineers may be required to work on shifts or being on-call to provide support services 24x7x365. This requirement will be discussed and agreed as required.

WTS Engineers will report to the local Campus Manager/Supervisor and Schedulers.

What you'll be doing as our Workplace Technologies Support Engineer:

• Manage and deliver mid-size projects
• Vendor management/escorting
• Build, Rack and Stack Network and Server hardware in Data Centre and provide connectivity.
• Monitor the client's ticket system and ensure tickets are assigned and completed within SLA. Service Now (and other Process and Asset Management Tools)
• Network Hardware break-fix activities, replacing DIMM, HDD, SSD, Battery, Mother Boards, Network Card, power supplies, modules, fans etc.
• Availability 24/7 for Escort - Datacentre
• Break Fix Incident, Task and change, SLA
• Utilise Cable Management Software as required for patching planning.
• Troubleshooting Circuit connection, Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure
• Carry out all types of patching, including all types of voice & data, copper & fibre.
• Dealing with Fiber ingestion sheet
• Dealing with Elevation and Patch plans
• ILO and static IP address config in Servers and Patching Servers
• Carry out surveys and update drawings and schedules
• Provide weekly report to the datacentre manager
• Stock count for cables and optics
• Shipping / Receiving / RMAs
• Housekeeping and storage

What we're looking for in our Workplace Technologies Support Engineer:

Essential

• Experience working in banking or corporate IT environment.
• Experience in Workplace Technology Installations, Moves Adds, Changes and Decommission.
• Experience in structured cabling installation, fault finding and testing with fluke test equipment.
• Good MS Office Suite experience (Outlook, Excel, Word etc)
• Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Thorough knowledge of Asset Management Systems
• Thorough knowledge of Ticketing Systems
• Thorough understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities
• Satisfactory Skills Matrix score

Preferred but not Essential

• COMPTIA Server+
• COMPTIA Network+
• Previous training / qualifications within Information Technology field.
• BICSI Technician Training
• Certified Data Centre Technician Professional (CDCTP)
• Cisco Certified Network Associate - Data Center (CCNA DCICN DCICT)
• Certified Data Centre Management Professional (CDCMP)
• Information Technology Infrastructure Library - Foundation (ITIL)

If you feel you have the required skills and experience, click apply now to be considered as our Workplace Technologies Support Engineer - we'd love to hear from you!