WSS Customer Service and Sales Advisor MP

Wilhelmsen group; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global shipping services company in Dartford is looking for a Sales Adviser to build and maintain strong customer relationships. The role involves driving sales through proactive follow-ups, understanding customer needs, and collaborating with various teams. Ideal candidates will have strong sales skills, experience in the shipping industry, and be fluent in English. This position offers an opportunity to be a key point of contact for customers.

Qualifications

• Fluency in English, both in writing and speaking is essential.
• Interest or experience in the shipping industry is preferred.
• Strong telephone sales skills are required.

Responsibilities

• Build and maintain strong relationships with customers.
• Proactively follow up on quotes to drive sales.
• Understand customer needs and provide appropriate solutions.

Skills

Fluent in English

Excellent sales skills

Customer focused

Good analytical skills

Education

Relevant education and/or work experience

Job description

Overview

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Sales Adviser to build strong and sustainable relationships with the customers and act as a trustworthy advisor delivering excellent customer service. To be the customer’s key point of contact in WSS Customer Service, adding value and advising them on which products to buy why, when and where. Drive sales through proactive follow up of quotes to increase the likelihood of selling.

Who you will work with

The Sales Adviser will report to the Customer Service Manager. The Sales Adviser will also collaborate closely with the Sales organisation, Technical Sales Team and Customer Support team in Poland.

What you will work on

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
• Proactively identify, plan and follow up open quotes to turn this into orders
• Utilize tools and knowledge about the customer, to leverage on insights leading to adding value to the customer and increasing our sales growth
• Be an active member of the Sales team for the respective account portfolio
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
• Customer visits in close collaboration with Sales

Qualifications

• Relevant education and/or relevant work experience
• Fluent in English – both in writing and speaking
• Interest/experience in the shipping industry and marine products
• Excellent (telephone) sales skills

What we are looking for

• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction
• Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth
• Good analytical skills and attention to detail. Ability to act on data-driven insights
• Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges
• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

How to apply

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interests you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and a motivational letter.

Work Location: Dartford

Application Deadline: 10 October 2025