Writer

Octopus Energy; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading energy company in London is seeking a communication specialist to enhance customer interactions through clear and engaging content. The role encompasses writing, editing, and improving various customer communications while working autonomously in a dynamic environment. Ideal candidates have a passion for clear communication and creativity. Benefits include a flexible salary discussion and a unique company culture focused on growth and autonomy.

Benefits

Flexible salary discussions

Unique work culture

Autonomy in projects

Qualifications

• Previous experience as a writer or copywriter preferred.
• Strong instinct for tone and ability to adapt communication styles.
• Openness to feedback and desire to learn.

Responsibilities

• Develop and update customer communications.
• Review, edit, and proofread various types of content.
• Gather insights from customers and specialists.

Skills

Writing and communication skills

Ability to simplify complex information

Storytelling skills

SEO knowledge

Creative mindset

Job description

Overview

Our London-based marketing team needs a sharp communicator to help make energy fun and simple. Someone who can cut through the complex, ditch formalities, and write for humans: without trying to be a novelist. Someone who chooses clarity over ‘flowery’ and can hit the sweet spot between serious, silly, and sincere. Someone who reacts fast, writes at speed, and makes the words pull their weight.

This is more than just writing. You’ll take the initiative, chat with customers and energy specialists, and use what you learn to make our comms even better. We like generalists who work with freedom and responsibility. You’ll manage your own workload without prescriptive briefs or account managers, and you’ll happily jump on any projects that come your way. If that sounds like you, we want to hear from you.

What you\'ll do:

• Develop, update and sharpen customer comms (of all types, from email to website help guide to app UX) so they really hit the mark
• Review, edit and proofread content, making sure claims are always spot on
• Speak to energy specialists, gather insights and fine tune comms based on learnings
• Turn ‘boring’ or complex messages into clear, engaging, easy-to-understand content
• Add little nuggets of serotonin into our customer experience to brighten people’s days and make them lifelong Octopus lovers
• Use any SEO or Google Analytics know-how to boost reach and measure the impact of your work
• Dive into HTML code and make quick changes to improve comms on the fly

What you\'ll need:

• Previous experience as a writer or copywriter – or just a natural talent with words. (We care more about skill and passion for the mission than about where you are in your career.)
• A knack for making the complex simple, and improving communications
• Strong instinct for tone: knowing when to dial it up or down.
• Experience writing in a distinct brand voice is a plus, but not essential
• A creative mindset and genuine enthusiasm for new ideas
• Openness to feedback, with a drive to learn and grow in the role
• The ability to understand people (what makes them tick), paired with strong storytelling and problem-solving skills
• Awareness of SEO best practices and how to measure comms success – helpful, but not a dealbreaker

Why else you\'ll love it here:

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\'s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don\'t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn\'t apply to Octopus - what\'s more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\'ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\'re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.