Writer

Octopus Energy Ltd; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in London is seeking a skilled communicator for a copywriting role. The ideal candidate can simplify complex messages, develop engaging customer communications, and work autonomously across diverse projects. An understanding of SEO is beneficial. Salary is flexible based on experience, and the company fosters a culture of ownership and autonomy.

Benefits

Employee Benefits Hub

Qualifications

• Ability to simplify complex topics and communicate clearly.
• Open to feedback and eager to learn and grow in the role.
• Familiarity with brand voice and tone adjustments.

Responsibilities

• Develop customer communications across various formats.
• Review and proofread content for accuracy.
• Collaborate with specialists to enhance communications.
• Make quick HTML changes to improve content.

Skills

Strong writing talent

SEO knowledge

Creative mindset

Storytelling skills

Job description

Overview

Our London-based marketing team needs a sharp communicator to help make energy fun and simple. Someone who can cut through the complex, ditch formalities, and write for humans: without trying to be a novelist. We’re looking for clarity over flowery language, a balance between serious, silly, and sincere, and the ability to react fast and write at speed to make the words pull their weight.

Note: Previous experience as a writer or copywriter is helpful, but we care more about skill and passion for the mission than about where you are in your career.

Responsibilities

• Develop, update and sharpen customer communications (of all types, from email to website help guides to app UX) so they really hit the mark.
• Review, edit and proofread content to ensure claims are accurate.
• Speak to energy specialists, gather insights and fine-tune communications based on learnings.
• Turn "boring" or complex messages into clear, engaging, easy-to-understand content.
• Add small touches to brighten customer experience and strengthen brand affinity.
• Use SEO or Google Analytics know-how to boost reach and measure impact.
• Dive into HTML code and make quick changes to improve communications on the fly.
• Take initiative, chat with customers and energy specialists, and use what you learn to improve our comms; manage your own workload with freedom and responsibility (no prescriptive briefs or account managers required).
• Be comfortable with a role that evolves and involves working on a variety of projects.

Qualifications

• Strong writing talent with a knack for making the complex simple and improving communications.
• Strong instinct for tone: knowing when to dial it up or down.
• Experience writing in a distinct brand voice is a plus, but not essential.
• A creative mindset and genuine enthusiasm for new ideas.
• Openness to feedback and a drive to learn and grow in the role.
• Ability to understand people, paired with storytelling and problem-solving skills.
• Awareness of SEO best practices and how to measure communications success is helpful but not a dealbreaker.

Process, salary and culture

This is more than just writing. You’ll join a culture where people work with autonomy and ownership across projects. The process usually takes up to 4 weeks, with flexibility for both sides. You’ll chat with our recruitment team; the recruiter will help you through different stages. Salary is discussed on a call with a recruiter to match experience with the correct compensation. We prioritise finding the right fit over advertising a fixed salary.

Visit our UK perks hub – Octopus Employee Benefits.

Equal Opportunity

Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.