WREXHAM AFC Retail Supervisor

Barnsley Football Club; Wrexham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Barnsley Football Club is seeking a Retail Supervisor for their Eagles Meadow store. The role involves ensuring exceptional customer service, maintaining store standards, and supervising staff. Ideal candidates will have retail experience, strong leadership skills, and a passion for sports or fashion. Join a club committed to equality, diversity, and a safe environment for all.

Qualifications

• Previous retail experience, preferably supervising in a large retail environment.
• Experience with sports or fashion apparel/accessories is preferred.

Responsibilities

• Provide excellent customer service and support to all customers and supporters.
• Maintain high standards at all times.
• Provide training to Retail Assistant(s).
• Oversee operations in the absence of the Branch Manager.

Skills

Leadership

Organizational Skills

Problem Solving

Customer Service

Interpersonal Skills

Job description

To support the Branch Manager in the operation of our Eagles Meadow retail store, ensuring customers’ needs are met and exceeded where possible.

MAIN RESPONSIBILITIES

1. Provide excellent customer service and support to all customers and supporters.
2. Maintain high standards at all times.
3. Provide training to Retail Assistant(s).
4. In the absence of the Branch Manager, oversee the operations of the Eagles Meadow store.
5. Act as a key holder.
6. Perform any other duties as requested.

SAFEGUARDING RESPONSIBILITIES

• Ensure a positive, safe, and supportive experience for everyone engaging with the Club. Comply with all aspects of the Club Safeguarding Policies and arrangements, taking personal responsibility to embed strong safeguarding practices.

HEALTH & SAFETY RESPONSIBILITIES

• Take responsibility for the health and safety of yourself, colleagues, and members of the public, and comply with the Club’s Health & Safety Policy to meet legal obligations.

EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES

• Maintain a commitment to equality, diversity, and inclusion in the workplace.

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED

• Previous retail experience, preferably supervising in a large retail environment.
• Experience with sports or fashion apparel/accessories is preferred.

PERSONAL SKILLS / ABILITIES REQUIRED

• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

About The Club

CLUB VALUES

Code of Conduct

Wrexham Football Club expects the highest standards of integrity and conduct. All employees must act in the best interests of the Club, avoiding conduct that could harm its reputation or relations. Discriminatory, offensive, or violent behavior is unacceptable, and complaints will be addressed accordingly.

Equality, Diversity & Inclusion

The Club is committed to providing fair and non-prejudicial access to its services and opportunities, upholding the rights of all individuals regardless of protected characteristics. We particularly welcome applications from women, ethnic minorities, the LGBT community, and individuals with disabilities.

Safeguarding and Safer Recruitment

The Club is dedicated to safeguarding children and vulnerable adults, adhering to best practices and legal obligations, including Safer Recruitment. Having a criminal record does not automatically disqualify candidates; decisions will be made based on the nature of the offense and its relevance to the role. The Club complies with the DBS Code of Practice and encourages transparency during the application process.