Worldwide Operations & Export Bookings Clerk

Worldwide Operations & Export Bookings Clerk

Hours:
Permanent, full-time role based in Tipton (DY4 7UF). Office-based position with 9 -5pm working hours.

Salary:
Competitive salary - £25 - £29K, plus private healthcare and an attractive monthly bonus scheme (paid in lieu after completing a six-month probation period).

Benefits:

• 20 days holiday plus bank holidays and your birthday off
• Private healthcare
• Exciting monthly bonus scheme after six months
• Opportunity to work in a dynamic and growing professional services company alongside the owners
• A role with autonomy, responsibility, and variety

Day-to-Day Duties:

• Receive, process, and manage multiple customer export bookings within agreed timeframes and company standards.
• Handle sea and air freight exports, including Full Container Load (FCL), Less than Container Load (LCL), and air freight.
• Liaise with shipping lines, consolidators, and air freight agents to ensure smooth operations.
• Input and maintain high-quality data into the company’s bespoke booking platform, Box Top.
• Communicate with suppliers to fulfil customer bookings, ensuring confirmations are sent to both suppliers and clients.
• Resolve issues such as haulage delays, vessel details, and alternative transport solutions when required.
• Track jobs from start to finish, keeping customers informed throughout the process.
• Ensure all jobs are closed successfully and to the satisfaction of customers.

Essential Skills:

• A minimum of two years' experience in the freight forwarding sector.
• Strong team player with excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, exciting environment.
• Self-motivated with the capability to follow and execute company policies and guidelines.
• Proven problem-solving and negotiation skills.
• Strong customer service skills with the ability to build rapport over the phone.
• Excellent planning, organisation, and attention to detail.

Desirable Skills:

• Previous experience using the Box Top booking platform.
• Knowledge of international shipping regulations and documentation.
• Experience dealing with customs procedures and compliance.
• Additional training or qualifications in logistics, supply chain management, or a related field would be advantageous.

Training:

• Industry related training and ongoing support throughout

Contact:

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more.