Workspace Helpdesk Coordinator (Entry Level)

Global; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading international company is seeking a Workspace Helpdesk Coordinator based in London. The role involves frontline support for workspace service requests, managing daily operations, and engaging with the team to create solutions. Ideal candidates will have strong communication and organizational skills, and experience with Microsoft packages. This position offers a vibrant work culture and the chance to make a tangible impact on thousands of colleagues across the business.

Qualifications

• Natural communicator in both written and face-to-face communication.
• Ability to manage multiple requests and deadlines across sites and systems.
• Experience in Microsoft Packages such as Word and Excel, experience in helpdesk systems preferred but not essential.
• Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.

Responsibilities

• Respond to workspace service requests across multiple channels, troubleshooting issues.
• Manage day-to-day operational tasks including maintenance bookings and documentation upkeep.
• Support the Workspace Operations Manager with wider team duties.

Skills

Communication Skills

Organisation Skills

Computer Skills

Adaptability & Initiative

Job description

Accepting applications until: 8 August 2025 Job Description

Your new role

As a Workspace Helpdesk Coordinator at Global, you’ll be the first point of contact for all workspace related queries, supporting our 2,500+ Globallers across 30+ locations whether face to face, over the phone or via digital platforms.

Key Responsibilities

• Frontline Support (50%):Respond to workspace service requests across multiple channels (email, Teams, phone, ServiceNow, face-to-face), troubleshooting and coordinating resolutions with internal teams and external suppliers, all in line with SLAs and KPIs
• Workspace Operations (40%):Manage day to day operational tasks including maintenance bookings, documentation upkeep and updates, consumables, post/deliveries, supplier relationships, and office logistics.
• Team & Stakeholder Engagement (10%): Support the Workspace Operations Manager with wider team duties including reception cover, post room cover when needed and furniture moves where needed.

What You’ll Love About This Role

Think Big:Be a pro-active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.

Own It: Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.

Keep it Simple:Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.

Better Together:Work side by side with a supportive team that values collaboration and community.

What Success Looks Like

In your first few months, you’ll have:

·Embeded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.

·Demonstrated full understanding the role and become an early trusted point of contact.

·Get to know Global, what we do, how we do it and why we do it.

·Start to create your very own network and relationships.

·(Have fun!)

What You’ll Need:

• Communication Skills:A natural communicator in both written and face to face communication
• Organisation Skills: Ability to manage multiple requests and deadlines across sites and systems.
• Computer Skills: Experience in Microsoft Packages such as word and excel, experience in helpdesk systems preferred but not essential
• Adaptability & Initiative:Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.