Workshop Team Leader

Direct Line Group Careers; Aldershot; On-site; GBP 57,000; Full time

Job summary

A leading company in the vehicle repair industry is looking for a Workshop Controller to oversee staff and ensure high-quality repairs for customers. This full-time role offers a competitive salary with excellent benefits, including employer pension contributions and discounts on various insurance products.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

EV car scheme for leasing electric or hybrid vehicles

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Responsibilities

• Managing and coordinating productive staff to ensure effective repairs.
• Ensuring adherence to Procedural and BS10125 regulations.
• Managing customer satisfaction targets.

Skills

High volume accident repair management

BS10125 regulations

Thatcham repair methods

Job description

Workshop Controller - Full Time - 40 hours - OTE £57,000

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!

What you'll be doing

• Managing and coordinating productive staff to ensure effective repairs that meet volume, sales, cost, and customer/quality targets.
• Ensuring all Procedural and BS10125 regulations are adhered to.
• Managing customer satisfaction targets and working to improve them.
• Implementing and maintaining 'best practice' and 'lean activities' as instructed by business strategy.
• Achieving and maintaining budget sales and cost targets on a weekly, monthly, and annual basis.
• Following all health and safety policies and procedures, ensuring staff utilize safe working practices and monitor PPE use and storage.
• Planning departmental and site productivity through holiday planning, workshop loading, scheduling, and performance management.
• Applying Standard Operating Procedures following policy standards.
• Conducting regular 1-to-1s and quarterly reviews, ensuring ratings are correctly applied.

What you'll need

This is a permanent role reporting to the Production Manager.

The vehicle repair industry is evolving rapidly with new technologies, and we are excited to grow our teams to meet these changes. We are looking for enthusiastic, upbeat, and committed individuals who are passionate about delivering the best repair service.

Ideal candidates will have experience in a similar role with skills in:

• High volume accident repair management and scheduling
• BS10125 regulations
• Thatcham repair methods

Benefits

We value our colleagues and offer excellent benefits designed to suit your lifestyle, including:

• 9% employer-contributed pension
• 50% off home, motor, and pet insurance, plus free Green Flag breakdown cover
• Optional Health and Dental insurance
• EV car scheme for leasing electric or hybrid vehicles
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• And many more

We aim to support our people to work at their best, offering flexibility and a better work-life balance. Our benefits reflect our commitment to recognizing who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer. We value diversity and inclusion, and are committed to making our workplace inclusive for everyone. If you need adjustments during our recruitment process, please contact our recruitment team for support.

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