Workshop Supervisor

On Your Bike Taunton; Taunton; On-site; Part time

Job summary

A cycle retail company in Taunton is seeking a passionate part-time cycle technician. You will be responsible for bike maintenance, customer service, and supporting sustainable practices. The ideal candidate should have at least two years of cycle maintenance experience and excellent communication skills. This position offers a competitive hourly rate with a flexible working culture.

Benefits

Competitive hourly rate

Flexible working culture

Free on-site parking

Bike storage

Qualifications

• Minimum two years' experience in cycle maintenance.
• Previous customer sales/service experience in the cycle industry.
• Passionate about cycling with good knowledge of cycle products.

Responsibilities

• Perform bike diagnostics, maintenance and repairs.
• Sales of service packages, parts and accessories.
• Ensure customer satisfaction during service.

Skills

Cycle maintenance

Customer service

Bike diagnostics

Education

Cytech qualification

Job description

Overview

Fancy joining our dynamic and fast-growing team? If you are passionate about cycles, riding and everything in between, then this could be a perfect match! Previous experience working within the cycle industry with excellent communication and customer service skills are essential to this role. We may also consider full-time roles or a variation on hours for the right candidadate.

Salary Range: From £28,000 p/a

We are looking for a qualified and committed cycle technician to join our team. Currently advertising for a part-time position which will include weekend hours. Hours would be offered at our Huddersfield store, however flexibility to cover hours at our Penistone store would be advantageous.

The main responsibilities for this role include:

• Bike diagnostics, maintenance and repairs
• Sales of service packages, parts and accessories
• Having a tip top product knowledge
• Ensuring our customers are always happy
• Assembly and pre-delivery inspection of new bikes
• Working with suspension and hydraulic systems
• Product demonstrations where necessary
• Helping to keep the shop and work areas spick and span
• Responsible for daily opening and closing of retail premises as required
• Administrative duties including booking of repairs and warranties
• Opportunity to take part in or lead Cycle Works Yorkshire group rides
• Promoting Cycle Works Yorkshire at cycle events and shows
• Working to support reduction of our carbon footprint

About you:

• We are looking for someone who is not only good with a spanner, but the whole package who can really contribute to our thriving business
• Passionate about cycling
• Good knowledge of cycle products and the industry
• You must have excellent communication skills and understand the importance of great customer service
• You must work well under pressure and enjoy working as part of a small team
• Comfortable using online technology in the job
• Must be available to work weekends and part of a rota/shift work schedule
• You may be required, on occasion, to work across both our Penistone and Huddersfield stores and flexibility on this is required

What we offer:

• Competitive hourly rate
• Minimum 14 hours per week, opportunities for overtime by arrangement
• A flexible, fun and supportive working culture
• A modern, open space with a sustainably focussed working environment
• Free on-site parking and bike storage
• A chance to get ‘on yer bike’ and get paid while you’re at it!

Skills/Experience Required

Qualifications and experience required:

• Cytech qualification (desirable)
• At least two years’ experience in cycle maintenance (essential)
• Previous customer sales/service experience (preferably in the cycle industry)

Please also let us know your availability for arranging an interview.