Workshop Service Advisor in Durham)

Kemp Recruitment Limited; Barnard Castle; On-site; GBP 35,000; Full time

Job summary

A well-established commercial vehicle repair centre is seeking a skilled Workshop Service Advisor to manage customer interactions and workshop scheduling in Durham. This full-time position offers a competitive salary and numerous benefits, including annual leave, pension schemes, and further training opportunities. Ideal candidates will possess strong customer service skills, a valid driving license, and proficiency in Microsoft Office applications, helping to maintain a supportive and efficient workshop environment.

Benefits

23 days annual leave plus an extra day for each year served capped at 29 days

Attractive pensions

Performance based support and development

Cycle to work scheme

HGV license & irtec training

PPE provided

Free eye tests

Free flu jabs

Healthy Minds service

Free parking

Qualifications

• Must hold a valid Driving License.
• Proficient in Microsoft Office applications.
• Strong communication and customer service abilities.

Responsibilities

• Manage customer expectations and provide excellent customer service.
• Act as the first point of contact at workshop reception.
• Proactively update customers on maintenance progress and schedules.

Skills

Customer Service skills

Health and safety

Communication skills

Numeracy and data analysis

Team working

Flexibility

Education

Driving License

Competent in Microsoft programmes (Word, Excel and Office)

Job description

Workshop Service Advisor

Shift: Monday-Friday – 8am – 4pm

Location: Durham

Salary: £35,000

About your new company

A well-established commercial vehicle repair centre with depots across the UK, they have a diverse fleet of vans, trailers, excavators and 44 tonne tankers with over 5,000 vehicles in their fleet. My client is an inspiring company to work for who invest heavily in their employees, ensuring a supportive and inclusive workforce. They have been well established for over 20 years, they are a secure company owned by 2 utilities and are now looking for a skilled Workshop Service Advisor to join their ever-growing team.

About your Workshop Service Advisor role

• Managing customer expectations whilst striving to ensure excellent levels of customer service are delivered

• First point of contact at workshop reception.

• Proactively update the customer with maintenance progress.

• Liaise with the customer to manage scheduled work is booked and Compliance Manager is updated accordingly.

• Chase the customer for any missed bookings.

• Allocate relief vehicles to customers.

• Support the management of the workshop diary based on resources.

• Check relief vehicles when returned to the workshop for damage and condition.

• Ensure spot hire vehicles are maintained and kept to an appropriate level of cleanliness.

• Proactively manage workshop booking, updating Compliance Manager and workshop diary.

• Keeping statuses of bookings up to date in Key2.

• Raise internal job numbers for scheduled events, defects etc.

• Work to keep open jobs to a minimum, updating the status as required.

• First point of contact for queries from Fleet Management or Accounts

• Ensure assets are allocated on or off road correctly and on a timely basis.

• Keep VOR information up to date with appropriate updates.

• Obtain authorisation for external maintenance costs on workshop facility equipment.

• Liaise and book in external suppliers, i.e. Loler providers, HGV Mot’s, Ford mobile etc.

• Follow vehicle key control storage protocols.

• Support vehicle decommissioning; including fuel card decommissioning, tracker removal, hand back documentation etc

.

The successful Workshop Service Advisor will have

Driving License

Competent in Microsoft programmes (Word, Excel and Office)

Customer Service skills

Health and safety

Communication skills

Numeracy and data analysis

Flexibility

Team working

The successful Workshop Service Advisor will receive

Competitive salary

23 days annual leave plus an extra day for each year served capped at 29 days

Attractive pensions

Performance based support and development

Cycle to work scheme

HGV license & irtec training

PPE provided

Free eye tests

Free flu jabs

Healthy Minds service

Free parking

Next steps